Assistant Executive Housekeeper - Holiday Inn Express, Holland

Holland, MI
Full Time
Holiday Inn Express Holland
Entry Level

Assistan Executive Housekeeper:

Competitive wage plus a $2 weekend premium in effect until October 1


Position Summary:

Responsible for assisting the Executive Housekeeper with the overall operations of the housekeeping and laundry departments according to Suburban Inns’ Core Values and IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied. Must take charge of the department when the Executive Housekeeper is not available.


Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Interview train Housekeepers and Laundry Team Members as required
  • Hold Team Members accountable to the standards of employment and job performance set by the Core Values of Suburban Inns and Holiday Inn Express.
    • Discipline Team Members as needed, according to Suburban Inns’ policies
    • Ensure housekeepers complete at least two rooms per hours without sacrificing Suburban Inns standards
  • Perform the following when the Executive Housekeeper is off, or as needed:
    • Print off housekeeping task sheets for the day and assign to the housekeepers scheduled, making note of any late checkouts.  Also assign hallways and extra tasks
    • Collect, record, and store all lost and found items as soon as they are recovered.  Items must be kept for 90 days
    • Enter all clean rooms into the computer system
  • Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly
  • Clean rooms as needed according to Suburban Inns and IHG standards
  • Assist with laundry and the cleaning of public areas
  • Inspect all due out rooms to ensure the cleanliness exceeds Suburban Inns and IHG standards
    • When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed
    • Inspect for safety issues and report any maintenance issues to the maintenance department
    • Report any special room issues (i.e. damage, smoke, pets, etc.) to the General Manager for charges to be applied
  • Assist in checking ALL vacant and inspected rooms every day, looking for any issues that need to be addressed
  • Assist with keeping payroll cards with room counts in order
  • Address Team Member issues and concerns in a timely, efficient, and professional manner. Communicate any and all concerns to the Executive Housekeeper
  • Ensure that all standards set by Suburban Inns and IHG are being followed at all times
  • Put away deliveries as soon as they arrive in order to ensure all storage rooms are fully stocked
  • Make certain storage rooms are organized, and notify the Executive Housekeeper if anything needs to be ordered
  • Maintain a positive attitude throughout the shift, and keep Team Member morale high
  • Exhibit regular and recurrent attendance records
  • Follow all Suburban Inns Processes
  • See Executive Housekeeper, Housekeeper, and Laundry job descriptions
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills

Formal Education and Job-Related Experience: This position requires a minimum of six months job-related experience

License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire) 


External and Internal Personal Contact:

Communications:                Daily-Verbal & Written

                                                Monthly-Participation in meetings                             

Teamwork and Collaboration:  This job is part of a formal work team within the department 


Working Conditions and Physical Effort:

Stress Load:  Regular exposure to stresses

Workload Fluctuation:  The workload required to perform this job requires ability to adapt to change

Manual Skills:  Some portions (10- 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs

Occupational Risks:  Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks:  Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel:  Position does not require travel to other Suburban Inns properties or client locations.  Work is completed on the property

Uniform and Appearance Guidelines:

Uniform:  Uniform and name tag provided.  Close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance:  Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift.  Hair must be kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Vice President of Operations has the authority to veto any decision made by the position’s supervisor.          


We are a dynamic organization in a rapidly changing industry.  Accordingly, the responsibilities associated with this job will change from time to time in accordance with IHG’s business needs.  More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.


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