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Banquet Captain - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for the overseeing operations of banquet events and service functions while following local health department standards, Suburban Inns’ standards/core values, and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied.


Essential Functions:

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Work with Banquet Supervisor, Executive Chef to schedule/coordinate personnel requirements for event functions
  • Assist with diagram buffet tables, guest tables, and other function room set-up needs for special events
  • Hold pre-function meetings with servers and bartenders to ensure smooth, efficient service; assign server stations and coordinate timing of courses
  • Ensure that all banquet staff are well-groomed and in proper uniform, including name tags
  • Assist with on-going sales efforts for group and local function business
  • Recommend corrective actions as necessary to help assure that budget goals are met.
  • Assure proper inventory of all banquet service equipment and supplies to meet required needs
  • Act as “head waiter” at special, private functions and may greet and seat guests as necessary
  • Handle all guest complaints according to Suburban Inns’ standards
  • Train/supervise banquet service staff
  • Regularly inspect all front- and back-of-the-house service areas and equipment to assure that sanitation, safety, energy management, preventative maintenance, and other standards for the department are met
  • Assure that all functions are properly staffed in accordance with the approved staffing schedule
  • Assure the neatness, cleanliness, and safety of all banquet areas
  • Participate in scheduled F&B meetings
  • Conduct after-event evaluations to improve quality and efficiency of event functions
  • Ensure that all appropriate charges are billed correctly to each event
  • Recommend advertising ideas
  • Maintain knowledge of event menu items and their contents, as well as appropriate table settings and service ware and the correct preparation and garnishing methods
  • Maintain the ability to follow directions from banquet event orders
  • Responsible for set up, service, maintenance, and break down of banquet rooms
  • Ability to carry large and heavy trays on a continuous basis throughout a shift
  • Follow all Suburban Inns processes
  • Exhibit regular and recurrent attendance records                                                                                                                                                            
  • Ensure proper scheduling of banquet staff in conjunction with weekly event business volume
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, record keeping, or word processing.  Good communication skills

Formal Education and Job-Related Experience:  This position requires a minimum formal education of a high school diploma or equivalent related experience. Minimum of one year job related experience

License, Registration, and/or Certification Required:  ServSafe and TIPS Certification (may be completed upon hire)


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