Breakfast Attendant - Embassy Suites Grand Rapids Downtown

Grand Rapids, MI
Part Time
Embassy Suites Grand Rapids Downtown
Student (High School)

Embassy Suites is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

* Position can be used as an internship

* 1st Shift

* Wage: Competitive 

Benefits Include:

  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules (dependent on position)
  • Holiday Pay
  • 8 hours of paid volunteer time per year (must be accredited)
  • Advancement opportunities
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:

The Breakfast Attendant is responsible for the preparation and service of the Cook-to-Order and buffet Breakfast according to local health department, Suburban Inns’, and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Maintain the breakfast bar in an attractive, organized, and clean presentation while following brand standards and health codes
  • Prepare all hot items according to directions
  • Ensure that all items on the breakfast bar are kept at adequate quantities to accommodate the volume of guests in house using the first in, first out method for restocking
  • Cover, date, and neatly store all leftover products that are reusable
  • Clear, clean, and sanitize tables and chairs as they are vacated
  • Wash and sanitize serving equipment, and return it to storage at breakfast closing
  • Remove trash, vacuum/sweep/mop entire breakfast area, clean public restrooms, wash windows, etc.
  • Prep food and stock areas for the next day according to hotel occupancies
  • Put away deliveries as soon as they arrive using the first in, first out method. Verify that every item on the invoice is accounted for and stored properly with label and date
  • Follow all Suburban Inns Processes
  • Other duties as requested by management

    Position Requirements:

    Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills

    Formal Education and Job-Related ExperienceFood and beverage service experience preferred

    License, Training, and/or Certification Required:  None

    External and Internal Personal Contact:

    Communications: Daily-Verbal & Written / Weekly- Participation in meetings                            

    Teamwork and Collaboration:  This job is part of a formal work team within the department 

    Working Conditions and Physical Effort:

    Stress Load:  Regular exposure to stresses

    Workload Fluctuation:  The workload required to perform this job requires ability to adapt to change

    Manual Skills:  Some portions (10-50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

    Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

    Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

    Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs

    Occupational Risks:  Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

    Ergonomics Risks:  Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

    Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns

    Required Travel:  Position does not require travel to other Suburban Inns properties or client locations.  Work is completed on the property

    Uniform and Appearance Guidelines:          

    Uniform:  Uniform and name tag provided.  Close-toed, non-slip shoes are the responsibility of the Team Member.

    Appearance:  All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests.  Hair must be kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor   

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