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Night Auditor - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied.  The Night Auditor is also responsible for closing out the business day in the PMS system.


Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Consult with 2nd shift about the occurrences of the evening
  • Read Quore and add any comments necessary throughout the shift
  • Assist the night/maintenance person with the closing of the pool if needed
  • Clean the coffee machine in the lobby and replenish all amenities for the station
  • Stock The Market.  Make note of anything we need.
  • Run night audit reports and follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
  • Investigate out of balance situations
  • Make adjustments to accounts as needed
  • Respond to guest issues by going one more step and following the steps HEART/Make it Right 
  • Prepare Express Checkouts
  • Complete the DOR (Daily Operations Report) and leave it for the A/GM for review, along with the night audit packet
  • Vacuum the front desk area and offices
  • Maintain a neat and clean workspace at the front desk and adjacent areas
  • Perform property walk-arounds as needed throughout the shift, and address all issues encountered.  All trash, used towels, room service trays, etc. must be picked up.  Keep eyes open for any and all safety and security issues.  Report any problems to the appropriate department and General Manager
  • Responsible for the settlement and reconciling of guest accounts and paperwork
  • Balance cash drawer and make appropriate cash drops
  • Exhibit regular and recurrent attendance records
  • Follow all Suburban Inns Processes
  • See the Guest Service Representative job description
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  Typing, record keeping, and word processing skills.  Good communication skills.

Formal Education and Job-Related Experience:  This position requires a minimum formal education of a high school diploma or equivalent related experience and one year Guest Service Representative experience. Hilton/OnQ experience preferred.

License, Registration, and/or Certification Required: CPR Certification and CTA Certification (may be completed upon hire)


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