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Houseman - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for assisting in various aspects of the housekeeping department while following Suburban Inns’ Core Values and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied. 


Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Communicate regularly with the Supervisors to ensure they know of any linen shortages or laundry backups
  • Store clean linens in the appropriate areas of the laundry room and storage rooms
  • Assist in removing linen from beds and trash from rooms
  • Remove dirty linen from rooms and take to laundry
  • Run clean linen and supplies to storage on floors
  • Ensure that enough linen is available to start the next day’s housekeeping shift
  • Keep the laundry room and storage rooms stocked with all necessary supplies
  • Report any maintenance issues to Supervisor
  • Report all lost and found items to Supervisor
  • Ensure that all standards set by Suburban Inns and Hilton are being followed at all times
  • Deliver items to guest rooms as requested by the front desk
  • Assist in cleaning of rooms as needed
  • Keep all hallways, public areas and closets clean, neat and vacuumed
  • Assist with quarterly linen inventory
  • Maintain a positive attitude throughout the shift, and keep Team Member morale high
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills

Formal Education and Job-Related Experience:  None

License, Registration, and/or Certification Required:  None




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