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Cafe Attendant - Embassy Suites Grand Rapids Downtown

Position Summary:

The Café Attendant is responsible for the preparation and service of Whitewater Café food and beverage items, as well as for the cleanliness of the Café according to local health department, Suburban Inns’, and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied.


Essential Functions:

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Inspect section prior to rushes (wipe tables, clean window sills, clean table bases, wipe chairs, clean floor)
  • Help maintain the cleanliness of the lobby area
  • Obtain orders from guests ensuring accuracy
  • Verify accuracy of the bill, and present to the guest
  • Handle all cash and credit card charges as prescribed by standard operating procedures
  • Advise supervisor of any complaints as soon as possible, but also follow the One More Step/HEART guidelines by taking charge of the issue and offering solutions
  • Complete assigned shift duties
  • Pre-bus tables/ Dishwashing
  • Run food and beverage items and help others when able
  • Complete closing shift work/ Opening shift work
  • Make and serve coffee to Rowster’s Standards
  • Prepare all required items according to make sheets/recipes
  • Service items in accordance with established portions and presentation standards
  • Notify the F&B Supervisor of expected shortages
  • Ensure that assigned work areas and equipment are clean and sanitary
  • Assist the F&B Supervisor in maintaining security and safety of the Café
  • Set up, maintain, service, and break down Café
  • Requisition items needed to produce menu items
  • Adhere to local health and safety regulations
  • Maintain any logs required by the health department
  • Cover, date, and neatly store all leftover products that are reusable
  • Maintain the highest sanitary standards
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills

Formal Education and Job-Related Experience:  None

License, Training, and/or Certification Required: None


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