Host / Server Assistant - Big E's Sports Grill, Holland

Holland, MI
Part Time to Full Time
Big E's Sports Grill Holland
Entry Level

Big E’s is a fast-paced, high-energy workplace. The opportunities for advancement are endless!

Host / Sever Assistant:

Kick-start your career in the Hospitality Industry and become a Host-Server Assistant. This is a great opportunity to get first-hand experience and knowledge of the latest food and bar operations in 2022!

Starting wage is $9.87 Plus Tip Pool

Benefits Include:

  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules (dependent on position)
  • Holiday Pay
  • 8 hours of paid volunteer time per year (must be accredited)
  • Advancement opportunities
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

 

Position Summary:

Responsible for providing a warm welcome and a thank you to all guests, as well as coordinate the flow of the guests throughout the sections of the restaurant in an organized and timely fashion while following Suburban Inns’ Core Values, local health department, and Suburban Inns standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

  • Report to work in uniform, presented neat and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Welcome each guest as they enter, and thank them as they leave
  • Seat guests at suitable tables for their needs and according to rotation so that servers receive an appropriate number of tables
  • Pre-bus, clear tables, and wipe them down
  • Wipe down menus
  • Answer phone calls, take reservations and “to-go” orders
  • Check to make sure restrooms are presentable, stock/clean as needed
  • Wipe down booster seats and highchairs
  • Clean front doors and restaurant windows
  • Make sure that host stand is always stocked (crayons, kid menus, reservation forms, etc.)
  • Check hotel hallways for room service trays
  • Set up the patio in the a.m./close down in the p.m. (seasonal)
  • Run food and beverage when necessary
  • Wipe down all games
  • Ensure the entrance to the restaurant is clean
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Working Conditions and Physical Effort:

Stress Load: Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills: Some portions (10 – 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs

Occupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks: Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

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