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Valet Cashier - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for the security of guest keys and processing final payment for valet services for the Embassy Suites and Big E’s Sports Grill according to Suburban Inns’ Core Values and Suburban Inns/Hilton standards, going above and beyond to ensure that guests are 100% satisfied.


Essential Functions

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Maintains and balances cash bank accurately at the issued amount at the end of each assigned shift.
  • Take payments for guest parking
  • Enter keys of valet parked cars into system.
  • Prepares reports accurately at the end of each assigned shift.
  • Makes the accurate cash drops at the end of each assigned shift.
  • Responsible for store presentation and cleanliness-following daily checklists.
  • To ensure that parking operations are working in a professional manner at all times
  • Address guest concerns in a professional manner
  • Ensure smooth arrival and departure experience for all guests
  • Assist with guest requests and opportunities to ensure guest satisfaction is met
  • Ensure the valet and cashier workstation is organized and secure
  • Help maintain the cleanliness of the lobby area
  • Receive merchandise as it arrives under the direction of the Parking and Security Manager according to established ticketing, and check in procedures (denoting damages, substitutions, submitting packing slips, etc.)
  • Assist Door and Valet staff as needed
  • Assist in cleaning, maintaining and organizing the hotel marketplace, storage areas, and the stockroom on a daily basis during respective shifts
  • Participates in inventories as needed
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Ensure QA compliance with Hilton/Embassy Suites standards
  • Exhibit regular and recurrent attendance records


Position Requirements:

Minimum Knowledge:        Requires ability to interpret / extract information and / or perform arithmetic functions.  Requires typing, record keeping, and/or word processing.  Good communication skills

Formal Education and Job-Related Experience: None

License, Registration, and/or Certification Required: Excellent driving record, valid driver’s license.


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