Become part of our family by applying now to any of our open positions! Working for Suburban Inns is more than just a job, we truly do value each of our Team Members as part of our family. Work/Life balance is extremely important to us. Because of this, we offer phenomenal benefits that are UN-MATCHED in the industry, such as:
Earned Time Off for ALL Team Members (full and part-time)
Food and Hotel discounts (based on franchise/location)
Health, Dental, Vision, and Life insurance available to eligible Team Members
100% pay for 10 weeks maternity leave, 2 weeks paternity leave to eligible Team Members
401k available to eligible Team Members
Suburban Inns also strives to help our Team Members grow. We do this by offering:
Manager-in-Training program for eligible Team Members (application/approval process required)
Online training and development courses
Certifications (TIPS, CPR, ServSafe, etc.)
Valet Cashier - Embassy Suites Grand Rapids Downtown
Responsible for the security of guest keys and processing final payment for valet services for the Embassy Suites and Big E’s Sports Grill according to Suburban Inns’ Core Values and Suburban Inns/Hilton standards, going above and beyond to ensure that guests are 100% satisfied.
Report to work in professionally appropriate attire, presented neat and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Maintains and balances cash bank accurately at the issued amount at the end of each assigned shift.
Take payments for guest parking
Enter keys of valet parked cars into system.
Prepares reports accurately at the end of each assigned shift.
Makes the accurate cash drops at the end of each assigned shift.
Responsible for store presentation and cleanliness-following daily checklists.
To ensure that parking operations are working in a professional manner at all times
Address guest concerns in a professional manner
Ensure smooth arrival and departure experience for all guests
Assist with guest requests and opportunities to ensure guest satisfaction is met
Ensure the valet and cashier workstation is organized and secure
Help maintain the cleanliness of the lobby area
Receive merchandise as it arrives under the direction of the Parking and Security Manager according to established ticketing, and check in procedures (denoting damages, substitutions, submitting packing slips, etc.)
Assist Door and Valet staff as needed
Assist in cleaning, maintaining and organizing the hotel marketplace, storage areas, and the stockroom on a daily basis during respective shifts
Participates in inventories as needed
Anticipate and meet the needs and expectations of our guests, then go one step further
Ensure QA compliance with Hilton/Embassy Suites standards
Exhibit regular and recurrent attendance records
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, record keeping, and/or word processing. Good communication skills