Night Audit - Hampton Inn, Holland

Holland, MI
Full Time
Hampton Inn Holland
Entry Level

The Hampton Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

Night Auditor:

Starting wage: $15 - based on experience

THIRD SHIFT ONLY   

Position Summary:

Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.  The Night Auditor is also responsible for closing out the business day in PMS.

Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
    • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
    • Anticipate and meet the needs and expectations of our guests, then go one step further
    • Consult with 2nd shift about the occurrences of the evening
    • Read Quore and add any comments necessary throughout the shift.
    • Run night audit reports and follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
    • Assist the night/maintenance person with the closing of the pool if needed.
    • Investigate out of balance situations
    • Make adjustments to accounts as needed
    • Prepare Express Checkouts
    • Complete the DOR (Daily Operations Report) and put with the night audit packet
    • Vacuum the front desk area and offices
  • Maintain a neat and clean workspace at the front desk and adjacent areas
  • Perform property walk-arounds as needed throughout the shift, and address all issues encountered.  All trash, used towels, room service trays, etc. must be picked up.  Keep eyes open for any and all safety and security issues.  Report any problems to the appropriate department and General Manager
  • Responsible for the settlement and reconciling of guest accounts and paperwork
  • Balance cash drawer and make appropriate cash drops
  • Set up continental breakfast buffet
  • Exhibit regular and recurrent attendance records
  • Follow all Suburban Inns Processes
  • See the Guest Service Representative job description
  • Other duties as requested by management

 

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills

Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience.

License, Training, and/or Certification Required: CPR Training (may be completed upon hire).

 

External and Internal Personal Contact:

 

Communications:                Daily-Verbal & Written

                                                Monthly-Participation in meetings                            

Teamwork and Collaboration:  This job is part of a formal work team within the department 

 

Working Conditions and Physical Effort:

Stress Load:  Regular exposure to stresses

Workload Fluctuation:  The workload required to perform this job requires ability to adapt to change

Manual Skills:  Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort:  Some portions (10-50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs

Occupational Risks:  Some portions (10-50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks:  Some portions (10-50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel:  Position does require travel to other Suburban Inns properties, client locations, or other locations.

 

Uniform and Appearance Guidelines:               

Uniform:  Uniform and name tag provided.  Close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance:  All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests.  Hair must be of a natural color, and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor   

 

We are a dynamic organization in a rapidly changing industry.  Accordingly, the responsibilities associated with this job will change from time to time in accordance with Hilton’s business needs.  More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.

 

 

 

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file