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Parking and Security Supervisor - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for the oversight of parking and security services and operations for the Embassy Suites and Big E’s Sports Grill. Assist the Parking and Security Manager with the safety and security of guests and team members, along with handling guest, property, and Team Member issues that arise, according to Suburban Inns’ Core Values and Suburban Inns/Hilton standards, going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Ensure security systems and procedures are operating correctly
  • Ensure the supervision of all shift activity, including expediting high demand times, providing outstanding services, protecting the company’s assets, seeking maximum profitability and collaborating all three properties parking efforts successfully.
  • Ensure parking department has all materials that are needed
  • Assist in the implementation of safety incentive programs and safety training classes. Visually identify, correct and record safety hazards.
  • Conduct regular patrol of the property to ensure all areas are safe and secure.
  • Display the essential hospitality attitude/professionalism when dealing with internal and external guests; communicate verbally and nonverbally with them in a pleasant and professional manner.
  • Complete all Hilton required brand orientation and service training programs.
  • Engage with brand initiatives and parking requirements for brand standards and compliance.
  • Coordinate with government and law enforcement agencies as necessary
  • Coordinate routine audits for parking services accuracy in capturing all revenues.
  • Develop, maintain, communicate and train (on-going) proper parking procedures.
  • Assist with scheduling of staff accordingly, paying very close attention to special events and downtown activities.
  • Ensure handling of all outstanding guest/associate concerns in regards to parking services, communicating to the Parking and Security Manager 
  • Empower all associates to provide outstanding service.
  • Ensure that staff keep all parking areas clean, neat and organized.
  • Work with Human Resources and the Parking and Security Manager on potential new staff hires.
  • Hire, train and develop parking and security staff.
  • Ensure all associates are in proper uniforms, being productive and representing Suburban Inns with professionalism and a drive to exceed our customer’s expectations.
  • Supervise parking and security staff to ensure that they are adhering to all Suburban Inns/Embassy Suites policies, procedures, regulations and standards, while striving towards total guest satisfaction
  • Attend all trainings and assist with the training of new staff members
  • Routinely inspect parking garages/flat lots for possible equipment repairs/malfunctions and to check on cleaning procedures/needs
  • Professionally assist the Parking and Security Manager all parking damage claims and guest concerns
  • Ensure guests and employees receive proper security escorts, as required.
  • Be familiar with all emergency procedures and be able to act upon them.
  • Ensure QA compliance with Hilton/Embassy Suites standards
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge:        Requires ability to interpret / extract information and / or perform arithmetic functions.  Requires typing, record keeping, and/or word processing.  Good communication skills

Formal Education and Job-Related Experience:           This position requires a minimum formal education of a high school diploma or equivalent related experience, as well as two years of parking and/or security experience.

License, Registration, and/or Certification Required:  Strong interpersonal and communications skills.  Excellent driving record, valid driver’s license. TIPS, CPR.


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