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Barback - Big E's Sports Grill Grand Rapids Downtown

Position Summary:

Responsible for assisting the bartender with any prep-work, stocking, running, and cleaning, while following local health department standards, Suburban Inns’ Core Values, and Suburban Inns, as well as going above and beyond to ensure that guests are 100% satisfied.


Essential Functions

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Attend Embassy Suites Make a Difference culture onboarding and follow Hilton standards
  • Inspect bar prior to shift for adequate supplies
  • Stock glasses, liquors, beers, and wines
  • Refill garnishes and mixes
  • Wash glasses at the bar
  • Change kegs
  • Assist the bartender with any job-related tasks requested by them
  • Restock bar at the end of the night
  • Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
  • Request supplies as needed
  • Change sanitizer in bar area every two hours
  • Help with closing procedures of the bar
  • Assist with deep cleaning and routine maintenance of bar equipment
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  Good communication skills

Formal Education and Job-Related Experience: None

License, Registration, and/or Certification Required:  TIPS Certification (may be completed upon hire)


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