Employment with Suburban Inns is more than just a job…..
Based on experience
Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and IHG standards (standards are available online at IHGMerlin.com), as well as going above and beyond to ensure that guests are 100% satisfied.
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Typing, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience
License, Registration, and/or Certification Required
External and Internal Personal Contact
Communications: Daily- Verbal & Written
Weekly- Participation in meetings
Teamwork and Collaboration: This job is part of a formal work team within the department
Working Conditions and Physical Effort
Stress Load: Regular exposure to stresses
Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
Physical Effort: Some portions (10- 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs
Occupational Risks: Some portions (10- 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
Ergonomics Risks: Some portions (10 – 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns
Required Travel: Position does occasionally require travel to other Suburban Inns properties in certain circumstances
Uniform and Appearance Guidelines
Uniform: Uniform shirt and name tag provided. Suburban Inns approved black slacks and close-toed shoes are the responsibility of the Team Member.
Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests. Hair must be of a natural color, and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position’s supervisor