View Our Website View All Jobs

Valet Runner - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for the parking and retrieving of guest vehicles according to Suburban Inns’ Core Values, Suburban Inns standards and Hilton/Embassy Suites standards, going above and beyond to ensure that guests are 100% satisfied.


Essential Functions:

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Provide a professional and welcoming atmosphere by be present with proper posture, in the motor lobby, in view of our guests
  • Pause and engage each guest entering and exiting the hotel and create relationships
  • Create a lasting impression by extending a genuine welcome and a gracious goodbye to each guest, always using their name
  • Using proper and professional verbiage with guests and follow all Embassy Suites and Suburban Inns policies, procedures and standards
  • Pull and park cars swiftly while also maintaining a cautious speed. Show guests you value their time by running to and from each car
  • Assist guests with their luggage by loading, unloading, and escorting them to their room
  • Ensure that work area is always clean, organized, and guest items are secure
  • Address guest concerns in a professional manner
  • Ensure smooth arrival and departure experience for all guests
  • Providing an engaging orientation of the hotel and the surrounding area
  • Ensure that the entire hotel entrance area is clean, organized and guest ready at all times
  • Providing consistent communication with other valets, doorman and other departments, to ensure the guest’s experience timely and flawless service
  • Have knowledge of the property, hotel, staff, and services (including hours of operation)
  • Calls taxi for guests
  • Ensure that all parking equipment is running smoothly.
  • Maintain knowledge of community and make recommendations to guests to ensure the best experience
  • Help maintain the cleanliness of the valet and lobby area
  • Develop knowledge about frequent guests and their special requests and needs
  • Be familiar with all emergency procedures
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Ensure QA compliance with Hilton/Embassy Suites standards
  • Exhibit regular and recurrent attendance records


Position Requirements:

Minimum Knowledge:        Requires ability to interpret / extract information and / or perform arithmetic functions.  Requires typing, record keeping, and/or word processing.  Good communication skills

Formal Education and Job-Related Experience: None

License, Registration, and/or Certification Required: Excellent driving record, valid driver’s license.


Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file