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Valet Runner - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for the parking and retrieving of guest vehicles according to Suburban Inns’ Core Values, Suburban Inns standards and Hilton/Embassy Suites standards, going above and beyond to ensure that guests are 100% satisfied.

 

Essential Functions:

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Provide a professional and welcoming atmosphere by be present with proper posture, in the motor lobby, in view of our guests
  • Pause and engage each guest entering and exiting the hotel and create relationships
  • Create a lasting impression by extending a genuine welcome and a gracious goodbye to each guest, always using their name
  • Using proper and professional verbiage with guests and follow all Embassy Suites and Suburban Inns policies, procedures and standards
  • Pull and park cars swiftly while also maintaining a cautious speed. Show guests you value their time by running to and from each car
  • Assist guests with their luggage by loading, unloading, and escorting them to their room
  • Ensure that work area is always clean, organized, and guest items are secure
  • Address guest concerns in a professional manner
  • Ensure smooth arrival and departure experience for all guests
  • Providing an engaging orientation of the hotel and the surrounding area
  • Ensure that the entire hotel entrance area is clean, organized and guest ready at all times
  • Providing consistent communication with other valets, doorman and other departments, to ensure the guest’s experience timely and flawless service
  • Have knowledge of the property, hotel, staff, and services (including hours of operation)
  • Calls taxi for guests
  • Ensure that all parking equipment is running smoothly.
  • Maintain knowledge of community and make recommendations to guests to ensure the best experience
  • Help maintain the cleanliness of the valet and lobby area
  • Develop knowledge about frequent guests and their special requests and needs
  • Be familiar with all emergency procedures
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Ensure QA compliance with Hilton/Embassy Suites standards
  • Exhibit regular and recurrent attendance records

 

Position Requirements:

Minimum Knowledge:        Requires ability to interpret / extract information and / or perform arithmetic functions.  Requires typing, record keeping, and/or word processing.  Good communication skills

Formal Education and Job-Related Experience: None

License, Registration, and/or Certification Required: Excellent driving record, valid driver’s license.

 

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