Executive Housekeeper - Embassy Suites

* Position can be used as a paid internship 
*Shifts: Flexible schedule, switching between 1st and 2nd shift
* Wage: Annual salary starts at $48,000 - depending on experience
Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules (dependent on position)
• Holiday Pay
• 8 hours of paid volunteer time per year (must be accredited)
• Advancement opportunities
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Interview, hire, and train Assistant Executive Housekeepers, Housekeepers, and Laundry Team Members
• Evaluate performance of Team Members as often as necessary, but at least once per year, and suggest wage increases with the General Manager
• Hold Team Members accountable to the standards of employment and job performance set by the Core Values of Suburban Inns and brand
  • Coordinate with the General Manager for any discipline Team Members
  • Ensure housekeepers complete at least two rooms per hour without sacrificing Suburban Inns standards
• Schedule staff as needed based on hotel occupancies, while staying within the company budget. Monitor Team Member hours and ensure they are using company time wisely, and for company purposes only
• Ensure the housekeeping shifts are always covered, including weekends, holidays, call-ins, vacations, etc. and ensuring all job duties are covered (ordering, etc.)
• Print off housekeeping task sheets for the day and assign to the housekeepers scheduled for the day, making note of any late checkouts
• Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly
• Assist and supervise laundry and the cleaning of public areas
• Inspect all due out rooms to ensure the cleanliness exceeds Suburban Inns and brand standards
  • When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed
  • Inspect for safety issues and report any maintenance issues to the maintenance department
  • Report any special room issues (i.e. damage, smoke, pets, etc.) to the General Manager for charges to be applied
  • Check ALL vacant and inspected rooms every day, looking for any issues that need to be addressed
• Address Team Member issues and concerns in a timely, efficient, and professional manner. Communicate any and all concerns to the General Manager
• Accurately forecast occupancies and place orders accordingly (i.e. Guest Supply, Sysco, etc.) while staying within the company budget
• Accountable for maintaining an inventory that correlates with the occupancy of the hotel. If levels are below par, get them back to where they should be before running out of the product
• Put away deliveries as soon as they arrive in order to ensure all storage rooms are fully stocked
• Communicate with outside vendors to ensure products are ordered correctly, with the best possible pricing
• Resolve all issues arising with equipment by contacting suppliers and using troubleshooting techniques
• Attend Manager’s Meetings
• Develop and carry out a deep clean program, including cleaning carpets as much as needed in guest rooms and hallways
• Update Safety Data Sheets (SDS) as often as needed
• Enter rooms cleaned into payroll system and maintain payroll records for housekeeping staff
• Review guest surveys weekly and post with corrections, encouragement, and praise given to all staff to help improve scores
• Exhibit regular and recurrent attendance records
• Follow all Suburban Inns Processes
• See Assistant Executive Housekeeper, Housekeeper, and Laundry job descriptions
• Other duties as requested by management