Suburban Inns

Operations Specialist - Hampton Inn Holland

Hampton Inn Holland - Holland, MI - Full Time

​

The Hampton Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!
 

Operations Specialist:

  •  FULL TIME 
  • Varied shifts
  • Starting wage: From $18/ hour based on experience

As an Operations Specialist you would be responsible for assisting with all aspects of the property, including working in all departments within the hotel based on department needs, as well as exceeding guest expectations, while following government, Suburban Inns, and brand standards. 

Benefits Include:

  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules 
  • Holiday Pay
  • 8 hours of paid volunteer time per year 
  • Advancement and professional growth opportunities
  • Monetary recognition program 
  • Monetary referral program 
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Maintain unity between all departments of the property, while keeping an open line of communication between each of them as well as other properties
  • Act as the properties Brand Champion and promote the hotel brand’s reward program in it’s entirety
  • Report any personnel or performance concerns to management
  • Assist with all responsibilities of the Front Desk Department, as described in the Guest Service Representative job description
  • Review guest surveys weekly and ensure all issues are addressed
  • Assist with receiving and resolving complaints from guests, vendors, corporate accounts, and Team Members, while following the service philosophy of Suburban Inns
  • Assist the Housekeeping Department responsibilities, as described in the Housekeeper, Public Area Attendant, and Laundry Attendant job descriptions, as requested
  • Assist the Maintenance Department responsibilities, as described in the Facility Technician job description, as requested
  • Assist the F&B Department, as described in the F&B job descriptions, as requested
  • Assist with ensuring that all legal requirements are consistently adhered to, including wage and hour and federal, state and/or local laws pertaining to alcoholic beverages
  • Ensure all standards set by the local health department, Suburban Inns, and the Brand are being followed at all times
  • Monitor safety conditions and Team Member conformance with safety procedures; update emergency plans and procedures and assure that effective training and preventative measures for these programs is conducted in all departments
  • Perform property walk-arounds each day as needed, and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate Department Manager and Assistant General Manager
  • Attend management and staff meetings
  • Rotate Manager on Duty shifts over the weekends and holidays for the hotel
  • Follow all Suburban Inns processes
  • Exhibit regular and recurrent attendance records
  • Undertake special projects requested by Management

Position Requirements:
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions.  Requires typing, record keeping, and/or word processing.  Good communication skills
Formal Education and Job-Related Experience: This position requires two years of hotel or other highly relevant hospitality experience, as well as previous supervisory experience.
License, Registration, and/or Certification Required   Strong interpersonal and communications skills.  Excellent driving record, valid driver’s license.
Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments.  Schedule varies according to business demands and needs.
Safety:   Responsible for adhering to all safety policies and procedures of Suburban Inns.
Uniform and Appearance Guidelines:
Uniform:  Professional attire according to Suburban Inns guidelines

Appearance:  Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor.


We are a dynamic organization in a rapidly changing industry.  Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs.  More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.

                         

Apply: Operations Specialist - Hampton Inn Holland
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What shift(s) are you willing and available to work?*
Specify any days or times you are not available to work:*
Are you able to work weekends?*
What is your pay expectation?*
When are you available to start?*
Do you prefer full or part time status?*
Have you ever been employed by Suburban Inns?*
If you answered yes to the previous question, what were the dates of employment, in what property, department, and position did you work, and what was your reason for leaving? Suburban Inns properties include Hampton Inn Holland, Holiday Inn Express Holland, Courtyard by Marriott Holland, Holiday Inn Express Grandville, Embassy Suites Downtown Grand Rapids, Hilton Garden Inn Grand Rapids, Big E's Sports Grill
Are you legally eligible for employment in the United States?*
If employed, can you submit verification of your legal right to remain and work in the United States?*
What prompted your application?
Do you have a reliable form of transportation to get to and from work?*
Were you referred by a current Team Member of Suburban Inns?
If you answered yes to the previous question, who was the Team Member?
If applying for a position that requires driving duties, do you have a valid driver's license? (not all positions require possession of a driver's license)
Please list your employment history in the following format:

Employer Name
Position Held
Dates of Employment
Reason for Leaving*
Please list any education information you would like to share in the following format:

Name of Institution
Years Completed
Diploma/Degree*
Do you have any skills, certifications, licenses, etc. that would enhance your employment?*
Have you ever been convicted of a felony?*
Have you ever been convicted or pled guilty or nolo contendere to a crime?*
If you answered yes to either of the two preceding questions, explain by giving the date, nature of the offense, and circumstances. Conviction of a crime or a guilty plea will not necessarily disqualify an application from employment.
Are you 18 years of age or older?*
Are you able to perform the essential functions of the job for which you applied?*
I understand that I may be required to submit to a physical examination, which may include a drug test, prior to beginning employment and that I must satisfactorily pass such an examination to obtain employment.*
I have read and fully understand the questions on this application for employment. I have completely, truthfully, and accurately answered each and every question to the best of my knowledge. I understand that all the inquiries on this application are subject to verification and authorize any schools that I have attended, licensing and certification boards and current and previous employers to release any requested information to Suburban Inns. I also specifically waive written notice from any and all former employers regarding their disclosure to Suburban Inns of any prior disciplinary action and waive any claim against Suburban Inns and current or former employers arising from such investigation or disclosure. I understand that any misrepresentation of the information I have supplied or failed to supply in the Application or during interview(s), including any false or misleading information, can result in a rejection of this application or, if I have been hired, an immediate dismissal at the sole discretion of Suburban Inns. I understand that providing information not specifically asked for in this application will disqualify my application from being considered for employment.*
I understand and agree that in the absence of an express written contract or agreement to the contrary, signed by an authorized official of Suburban Inns and by me or my authorized representative, any employment I accept shall be for an indefinite term and may be terminated at any time with or without cause either by me or at the will and sole discretion of Suburban Inns regardless of any contrary provisions in any other forms, manuals, handbooks, or other documents. Similarly, such employment shall be at the wages, benefits, hours, and conditions as Suburban Inns may determine and change from time to time, and I agree to abide by any rules, regulations, policies and procedures that may be established from time to time. I understand that no one, other than an authorized official of Suburban Inns has any authority to enter into an agreement with me contrary to the provisions of this paragraph and that any such agreement must be in writing and signed by such authorized official or it shall not be effective.*
I have read, understand, and agree to the above stated terms and conditions governing my application and, if hired, my employment.*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Human Check*