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Back of House Manager - Big E's Sports Grill Grand Rapids Downtown

Position Summary:

Responsible for the management of the Back of the House in a manner that ensures both food quality and sanitation of products and equipment, while staying within budget, maintaining food cost goals, and following Suburban Inns’ Core Values, Suburban Inns/Big E’s standards, and local health department standards.


Essential Functions:

  • Report to work in Chef attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Prepare or directly supervise kitchen staff responsible for the daily preparation of foods to ensure that methods of cooking, garnishing, and portion sizes are as prescribed by standardized Big E’s recipes
  • Complete monthly inventories, pricing, cost controls, requisitioning, and issuing for food production
  • Manage and train Team Members on sanitation and safety, menu planning, and related production activities
  • Ensure that high standards of sanitation, cleanliness, and safety are maintained throughout all kitchen areas at all times
  • Implement safety procedures according to OSHA and Suburban Inns standards
  • Consistently maintain standards of quality, cost, presentation, and flavor of foods according to Big E's specifications
  • Ensure proper staffing for maximum productivity and high standards of quality
  • Control food and payroll costs to achieve maximum profitability
  • Maintain the security of kitchen and its equipment and establish controls to minimize food and supply waste and theft
  • Interview, hire, train, supervise, coach, evaluate, and maintain service levels of all BOH staff according to Suburban Inns guidelines
  • Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns.  Discipline Team Members as needed, according to Suburban Inns’ policies
  • Establish and maintain a regular cleaning and maintenance schedule for all kitchen areas and equipment
  • Make recommendations for maintenance, repair, and upkeep of the kitchen and its equipment
  • Maintain a working knowledge of all stations in the kitchen
  • Assist in food procurement, delivery, storage, and issuing of food items
  • Expedite food orders during peak service hours
  • Monitor BOH Team Member hours to ensure compliance with posted schedules
  • Submit ideas for future goals, operational improvements, and personnel management to the Assistant General Manager
  • Prepare reports and schedules and perform other administrative duties
  • Maintain positive, open communication with the Front of House
  • Schedule and conduct monthly departmental meetings
  • Attend scheduled staff meetings
  • Taste and consume alcohol for company business, limited at the discretion of the General Manager
  • Follow Suburban Inns processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, record keeping, or word processing.  Good communication skills


Formal Education and Job-Related Experience:  High school diploma or equivalent related experience. Two years job-related experience


License, Registration, and/or Certification Required: ServSafe Food and Allergy Certification (may be completed upon hire)


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