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Bartender - Big E's Sports Grill Grand Rapids Downtown

Position Summary:

Responsible for the mixing and service of all types of beverages according to standards, as well as taking food orders. Alcoholic beverage service must be done responsibly and according to the law, while following local health department standards, Suburban Inns/Big E’s standards, Suburban Inns’ Core Values, as well as going above and beyond to ensure that guests are 100% satisfied.


Essential Functions:

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Attend Embassy Suites Make a Difference culture onboarding and follow Hilton standards
  • Ensure all guests requesting alcohol have proper ID and are over 21 years of age
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
  • Inspect bar prior to shift for adequate supplies
  • Prepare garnishes, set up mixers, and pre-mixed drinks following safety procedures
  • Follow the steps of service
  • Stock glasses, liquors, beers, and wines
  • Follow setup procedure (well, ice, garnishes) upon opening the bar
  • Mix, prepare, and serve drinks according to the make recipes
  • Collect payment for all checks to be closed
  • Responsible for cash drawer reconciliation
  • Ensure all orders are rung into PosiTouch prior to making
  • Run and cash out keno tickets
  • Responsible for keno cash drawer reconciliation
  • Maintain and clean bar area and equipment
  • Maintain daily inventory
  • Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
  • Request supplies as needed
  • Clean and close down the bar at the end of the night according to procedures
  • Help with monthly cleaning and routine maintenance of bar equipment
  • Attend required Team Member meetings
  • Follow proper “to-go” order guidelines
  • Change sanitizer in bar area every two hours
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions.  Good communication skills

Formal Education and Job-Related Experience:    None

License, Registration, and/or Certification Required: TIPS or ServSafe Alcohol Certification (may be completed upon hire)


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