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Banquet Captain - Hilton Garden Inn Grand Rapids East


  • Earned time off for ALL team members
  • Insurance (health, vision, dental, life) for full time team members
  • 401k
  • Paid FMLA for those who qualify
  • Paid Holidays 
  • Hotel Discounts
  • Flexible Hours (dependent on position)
  • Employee incentive programs 

Position Summary:

Responsible for the service, set up, and clean-up of all banquet functions. This is a fast-paced position that will involve constant customer interaction, while following local health department standards, Suburban Inns’ core values, Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Assist with diagrams for buffet tables, guest tables, and other function room set-up needs for special events
  • Act as “head waiter” at special, private functions and greet/seat guests as necessary
  • Regularly inspect all front and back-of-the-house service areas and storage spaces
  • Ensure that all banquet staff are well-groomed and in proper uniform, including nametags
  • Ensure all guests have proper ID, are over 21 years of age, and that drinks are not served to intoxicated patrons
  • Maintain knowledge of event menu items and their contents, as well as appropriate table settings and service ware and the correct preparation and garnishing methods
  • Hold pre-function meetings with servers and bartenders to ensure smooth, efficient service; assign server stations and coordinate timing of courses
  • Maintain all Hilton and Suburban Inns standards and training requirements
  • Have full knowledge of AV equipment, test before each event. Trouble shoot as necessary
  • Assure the neatness, cleanliness, and safety of all banquet areas and storage spaces
  • Handle any guest complaints according to Suburban Inns standards
  • Attend all BEO meetings
  • Work with Food and Beverage Manager, Grille Supervisor, Lead Culinarian, Sales Manager, and others to schedule/coordinate personnel requirements for event functions
  • Maintain the ability to follow directions from banquet event orders
  • Keep an open line of communication with sales team
  • Responsible for set up, service, maintenance, and break down of banquet rooms. As well as ensure rooms are show ready at all times
  • Ensure that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule
  • Train banquet service staff according to standards
  • Ability to carry large and heavy trays on a continuous basis throughout a shift
  • Maintain security of equipment, keys, and supplies issued each shift
  • Practice “clean as you go” techniques of service; keeping all banquet areas and the dining area clean, neat, and supplied at all times
  • Follow all Suburban Inns processes
  • Serve as the primary onsite contact for any and all meetings
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Position Requirements:

  • Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  Requires typing, record keeping, and word processing skills.  Good communication and organizational skills
  • Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience. Minimum of one year job-related experience.
  • License, Registration, and/or Certification Required:  ServSafe and TIPS certification

External and Internal Personal Contact:

  • Communications:       Daily - Verbal &Written
  • Teamwork and Collaboration: This job is part of a formal work team within the department 

Working Conditions and Physical Effort:

  • Stress Load:  Regular exposure to stresses
  • Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
  • Manual Skills:  Some portions (10 – 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
  • Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
  • Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable
  • Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs
  • Occupational Risks:  Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
  • Ergonomics Risks:  Some portions (10- 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
  • Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns
  • Required Travel:  Position may require travel to other Suburban Inns properties or client locations

Uniform and Appearance Guidelines:

  • Uniform:  Uniform shirt, pants, and nametag provided. Suburban Inns approved black, close-toed, non-slip shoes are the responsibility of the team member.
  • Appearance:  Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift.  Hair must be of a natural color, and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor

****We are a dynamic organization in a rapidly changing industry.  Accordingly, the responsibilities associated with this job will change from time to time in accordance with Hilton Garden Inns' business needs.  More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above****


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