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Banquet Houseman - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for assisting in service, set up, and clean-up of all banquet functions while following local health department standards, Suburban Inns’ Core Values, and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied.


Essential Functions:

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Ensures that all banquet public space is maintained and presentable for the guests.
  • Ensures that all of the banquet space is clean and maintained including service corridors and areas, suites, and/or any area of the hotel where a banquet function is held.
  • Ensures public space/rooms set up is done according to event and Banquet Event Orders (chairs, cloths, equipment, etc.).
  • Responsible for organizing and maintaining storage areas.
  • Maintain organization and cleanliness of banquet equipment
  • Immediately responds to any potentially dangerous conditions, i.e, wet floor
  • Ensures cleanliness and maintenance of work areas.
  • Move/relocate furniture, equipment, supplies, etc.
  • Maintain security of equipment, keys, and supplies issued each day
  • Clean up venue after event ends and assist with inventory, food storage and other closeout tasks
  • Follow all Suburban Inns processes and Embassy Suites standards
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions. Good communication skills

Formal Education and Job-Related Experience:  None

License, Registration, and/or Certification Required:  None


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