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Banquet Server - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for assisting in service, set up, and clean-up of all banquet functions. This position will provide excellent guest service, while following local health department standards, Suburban Inns’ Core Values, and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied.

 

Essential Functions:

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Maintain knowledge of event menu items and their contents, as well as appropriate table settings and service ware and the correct preparation and garnishing methods
  • Run food from the kitchen to the banquet hall on demand
  • Assist with food and table prep before the event begins
  • Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance
  • Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs
  • Communicate with banquet supervisor as well as other servers and event organizers
  • Ability to follow directions from banquet event orders
  • Responsible for set up, service, maintenance, and break down of banquet rooms
  • Ability to carry large and heavy trays on a continuous basis throughout a shift
  • Report needed repairs of unsafe conditions to supervisor
  • Respond quickly to requests from guests, supervisors, or management in a timely, friendly, and efficient manner
  • Practice “clean as you go” techniques of service; keeping all banquet areas clean, neat, and supplied at all times
  • Maintain security of equipment, keys, and supplies issued each day
  • Clean up venue after event ends and assist with inventory, food storage and other closeout tasks
  • Follow all Suburban Inns processes and Embassy Suites standards
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

 

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions. Good communication skills

Formal Education and Job-Related Experience:  None

License, Registration, and/or Certification Required:  TIPS Certification (may be completed upon hire)

 

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