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Assistant General Manager of Big E's

Join the Suburban Inns Family Today!

Benefits include:

  • Earned Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Paid FMLA for those who qualify
  • Paid holidays
  • Hotel discounts
  • 401k
  • Employee incentive programs


Position Summary:

Responsible for assisting with the overall management of the restaurant, including both Front of House and Back of House, in a manner most pleasing to guests, while following Suburban Inns’ Core Values, Suburban Inns/Big E’s standards, and local health department standards.

Essential Functions:

  • Report to work in professional attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Responsible for all restaurant operations in the absence of the General Manager
  • Carefully supervise Front of House (FOH) and Back of House (BOH) Managers to assure proper service
  • Interview, hire, train, supervise, coach, evaluate, and maintain service levels of FOH and BOH Managers according to Suburban Inns guidelines
  • Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns. Discipline Team Members as needed, according to Suburban Inns’ policies
  • Assure the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures.  Check the maintenance of all equipment in the dining room and report deficiencies and maintenance concerns
  • Make suggestions about improvements in dining room service procedures and layout
  • Produce daily/meal period revenue analyses and other reports from the point of sale system
  • Responsible for all functions of the bar, including: purchasing, inventory, inventory cost control, working with all related bar vendors, and training of all bar staff
  • Maintain an inventory of all restaurant items and products and ensure they are properly stored and accounted for
  • Maintain and supervise the revenue control system
  • Monitor dining room labor and supply budget, make adjustments as necessary to achieve financial goals
  • Maintain a presence on the floor to help drive staff engagement and create the ultimate guest experience
  • Conduct table touches to 100% of tables serviced
  • Assist in service of guests as needed
  • Generate, carry-out, and follow-through on all service recovery efforts
  • Assure that the dining room areas are secure at the end of the business day
  • Execute ScoreCard marketing plan
  • Uphold non-negotiable standards
  • Attend scheduled staff meetings
  • Follow Suburban Inns processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management


Position Requirements:

  • Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, record keeping, or word processing.  Good communication skills
  • Formal Education and Job-Related Experience: High school degree or equivalent related experience required. One-year job related experience
  • License, Registration, and/or Certification Required: ServSafe Food and Allergen Certifications, TIPS Certification (May be completed upon hire)


External and Internal Personal Contact:

  • Communications: Daily- Verbal &Written
  • Weekly-Participation in meetings
  • Teamwork and Collaboration: This job is part of a formal work team within the department 


Working Conditions and Physical Effort:

  • Stress Load:  Regular exposure to stresses
  • Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
  • Manual Skills:  Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
  • Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
  • Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable
  • Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments.  Schedule varies according to business demands and needs
  • Occupational Risks:  Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
  • Ergonomics Risks:  Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
  • Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns
  • Required Travel:  Position may require travel to other Suburban Inns properties, client locations, or other locations.


Uniform and Appearance Guidelines:         

Uniform:  Professional attire according to Suburban Inns guidelines

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