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Host/Hostess - Big E's Sports Grill Grand Rapids Downtown

Position Summary:

Responsible for providing a warm welcome and a thank you to all guests, as well as coordinate the flow of the guests throughout the sections of the restaurant in an organized and timely fashion while following Suburban Inns’ Core Values, local health department, and Suburban Inns standards, as well as going above and beyond to ensure that guests are 100% satisfied.

 

Essential Functions

  • Report to work in uniform, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Attend Embassy Suites Make a Difference culture onboarding and follow Hilton standards
  • Welcome each guest as they enter, and thank them as they leave, holding the door as often as possible
  • Seat guests at suitable tables for their needs and according to rotation so that servers receive an appropriate number of tables
  • Pre-bus, clear tables, and wipe them down
  • Wipe down menus
  • Answer phone calls, take reservations and “to-go” orders
  • Check to make sure restrooms are presentable, stock/clean as needed
  • Wipe down booster seats and high chairs
  • Clean front doors and restaurant windows
  • Make sure that host stand is always stocked (crayons, kid menus, reservation forms, etc.)
  • Run food and beverage when necessary
  • Clean and set tables when necessary
  • Wipe down all games
  • Sweep and mop lobby at beginning and end of shift
  • Ensure the entrance to the restaurant is clean
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

 

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  Good communication skills

Formal Education and Job-Related Experience: None

License, Registration, and/or Certification Required:  None

 

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