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Sales Coordinator - Embassy Suites Grand Rapids Downtown

 

Position Summary:

Responsible for assisting the sales department in administrative tasks. Responsible for funneling inquiries to the appropriate sales manager and assisting walk in guests. The Sales Coordinator must be knowledgeable of industry trends, procedures and practices, while following Suburban Inns and franchise standards and expectations.

 

Essential Functions

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Answer all incoming phone inquiries to the sales office and qualify them for the appropriate sales manager.
  • Responsible for sending out communications between departments
  • Assist sales team with promoting the hotel and aware of various promotion/packages and sales plan.
  • Keep abreast of current events in the area (i.e. news outlets, google alerts, indeed) for prospective business and help alert appropriate sales managers
  • Attend Hilton training classes when needed as related to sales
  • Maintain current and accurate files for all sales managers to include daily daybooks and event logs
  • Entering contracts in Delphi and processing weekly BEO packets and updates and changes to operations
  • Compile and manage various sales reports and other Hilton and suburban inn reports detailing the operation of the department to ensure efficiency and accuracy of our sales team production.
  • Data entry for all room blocks and input of rooming lists and communication to all hotel operations.
  • Ensure all sales collateral is stocked and sales kits and items are coordinated and ready for the sales team.
  • Provide tours and offer suggestions in effort to sell the hotel/catering facilities for the occasion being planned
  • Follow up with sales clients by sending out meeting surveys and group thank you notes, once events have departed the hotel.
  • Ensure accuracy of group for Direct billing to customers for guest rooms and event space
  • Attend sales meetings to review policies and procedures, upcoming events, and continually develop sales strategies
  • Follow all Suburban Inns processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Position Requirements:

 

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  Requires typing, data entry, keen knowledge of Microsoft word and excel.  Good communication skills and strong organizational and data entry skills.

 

Formal Education and Job-Related Experience:  This position requires a minimum formal education of a high school degree or equivalent related experience. 

 

License, Registration, and/or Certification Required:  Clean, valid driver’s license, reliable transportation to be used on sales calls.  TIPS Certification

 

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