Become part of our family by applying now to any of our open positions! Working for Suburban Inns is more than just a job, we truly do value each of our Team Members as part of our family. Work/Life balance is extremely important to us. Because of this, we offer phenomenal benefits that are UN-MATCHED in the industry, such as:
Earned Time Off for ALL Team Members (full and part-time)
Food and Hotel discounts (based on franchise/location)
Health, Dental, Vision, and Life insurance available to eligible Team Members
100% pay for 10 weeks maternity leave, 2 weeks paternity leave to eligible Team Members
401k available to eligible Team Members
Suburban Inns also strives to help our Team Members grow. We do this by offering:
Manager-in-Training program for eligible Team Members (application/approval process required)
Online training and development courses
Certifications (TIPS, CPR, ServSafe, etc.)
Sales Coordinator - Embassy Suites Grand Rapids Downtown
Responsible for assisting the sales department in administrative tasks. Responsible for funneling inquiries to the appropriate sales manager and assisting walk in guests. The Sales Coordinator must be knowledgeable of industry trends, procedures and practices, while following Suburban Inns and franchise standards and expectations.
Report to work in uniform presented professionally, neat, and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Answer all incoming phone inquiries to the sales office and qualify them for the appropriate sales manager.
Responsible for sending out communications between departments
Assist sales team with promoting the hotel and aware of various promotion/packages and sales plan.
Keep abreast of current events in the area (i.e. news outlets, google alerts, indeed) for prospective business and help alert appropriate sales managers
Attend Hilton training classes when needed as related to sales
Maintain current and accurate files for all sales managers to include daily daybooks and event logs
Entering contracts in Delphi and processing weekly BEO packets and updates and changes to operations
Compile and manage various sales reports and other Hilton and suburban inn reports detailing the operation of the department to ensure efficiency and accuracy of our sales team production.
Data entry for all room blocks and input of rooming lists and communication to all hotel operations.
Ensure all sales collateral is stocked and sales kits and items are coordinated and ready for the sales team.
Provide tours and offer suggestions in effort to sell the hotel/catering facilities for the occasion being planned
Follow up with sales clients by sending out meeting surveys and group thank you notes, once events have departed the hotel.
Ensure accuracy of group for Direct billing to customers for guest rooms and event space
Attend sales meetings to review policies and procedures, upcoming events, and continually develop sales strategies
Follow all Suburban Inns processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, data entry, keen knowledge of Microsoft word and excel. Good communication skills and strong organizational and data entry skills.
Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school degree or equivalent related experience.
License, Registration, and/or Certification Required: Clean, valid driver’s license, reliable transportation to be used on sales calls. TIPS Certification