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Server - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for providing food and beverage service to all guests of the Whitewater Lounge, while following TIPS, local health department standards, Suburban Inns and Hilton/Embassy Suites standards as well as going above and beyond to ensure that guests are 100% satisfied.


Essential Functions:

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Follow Embassy Suites guidelines for Evening Reception
  • Ensure guests that are receiving complimentary beverages and appetizers are guests of the hotel by following proper procedures
  • Inspect dining area prior to rushes (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
  • Set up, maintain, and breakdown Evening Reception
  • Obtain orders from guests ensuring accuracy
  • Ensure all guests requesting alcohol have proper ID and are over 21 years of age
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
  • Verify accuracy of the bill and present to the guest
  • Handle all cash and credit card charges as prescribed by standard operating procedures
  • Follow the One More Step/HEART guidelines by taking charge of the issue and offering solutions
  • Complete assigned shift duties
  • Wash glassware
  • Restock the bar using FIFO method
  • Roll silverware
  • Prep drink garnishes
  • Other items as assigned
  • Bus tables
  • Run food
  • Complete closing shift work, including the cleaning of restrooms and other functions
  • Exhibit regular and recurrent attendance records
  • Follow all Suburban Inns Processes
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills

Formal Education and Job-Related Experience:  Serving and/or Bartending experience preferred

License, Training, and/or Certification Required: TIPS Certification (may be completed upon hire)


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