View Our Website View All Jobs

Grille Supervisor

Join the Suburban Inns Family today!

 

Benefits Include:

  • Earned Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Paid FMLA for those who qualify
  • Paid holidays
  • Hotel discounts
  • 401k
  • Employee incentive programs

 

Position Summary

Responsible for managing the overall food and beverage service of The Grille in a manner most pleasing to guests.  Assure a high standard of appearance, hospitality, and service in personnel, as well as cleanliness of the dining room and kitchen areas.  Supervise, train, and coach Grille attendant staff while following Suburban Inns’ Core Values, Hilton standards, and local health department standards

 

Essential Functions:

  • Report to work in professional attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Schedule personnel on a weekly basis while staying within budget requirements
  • Ensure proper service set-up based upon anticipated guest counts and client needs
  • Carefully supervise The Grille staff to help assure proper service
  • Inspect The Grille team members to ensure that they are in proper and clean uniforms at all times
  • Supervise and coach The Grille staff to ensure excellent customer service
  • Maintain knowledge of the POS system and train Grille staff on its use
  • Assure that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule
  • Inspect all food items, including buffet and made-to-order, to ensure the quality exceeds Suburban Inns and Hilton standards
  • Direct pre-meal meetings with dining room personnel.  Relay information and policy changes
  • Assure the correct appearance, cleanliness, and safety of The Grille areas, equipment, and fixtures.  Check the maintenance of all equipment in the dining room and kitchen and report deficiencies and maintenance concerns
  • Make suggestions about improvements in The Grille service procedures and layout
  • Assure that The Grille areas are secure and all opening and closing procedures are followed everyday
  • Assist in service of guests in The Grille
  • Attend scheduled staff meetings
  • Conduct inventories and order product as needed for volume of business ensuring nothing runs out
  • Ensure all staff is trained and carrying out proper to-go standards and in room dining standards at all times
  • Complete the Hilton training and ensure all staff is certified to Hilton standards at all times
  • Make sure the facility complies with all health code regulations and MLCC regulations at all times
  • Set up, maintain, service, and break down Grille
  • Maintain a current TIPS and ServSafe (or equivalent) certification at all times
  • Wash and put away dishes as necessary
  • Cover front of house and/or back of house shifts as necessary in the event of understaffing or call-ins
  • Greet guests with a smile, take orders, deliver orders, prepare food as necessary
  • Be able to bartend and train Grille team members safe and efficient alcohol serving techniques
  • Assist with banquets and event functions as requested
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

 

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills

License, Training, and/or Certification Required: TIPS and ServSafe Certification (may be completed upon hire)

 

External and Internal Personal Contact:

Communications:             

Daily - Verbal & Written

Weekly - Participation in meetings

                               

Teamwork and Collaboration:  This job is part of a formal work team within the department, as well as collaboration with other property departments 

 

Working Conditions and Physical Effort:

Stress Load:  Regular exposure to stresses

Workload Fluctuation:  The workload required to perform this job requires ability to adapt to change

Manual Skills:  Some portions (10-50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments.  Schedule varies according to business demands and needs

Occupational Risks:  Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks:  Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel:  Position does not require travel to other Suburban Inns properties or client locations.  Work is completed on the property

 

Uniform and Appearance Guidelines:

Uniform:  Professional attire according to Suburban Inns guidelines.  Closed toe, non-slip shoes required.

Appearance:  All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests.  Hair must be of a natural color, and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

150