View Our Website View All Jobs

Housekeeper - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns’ Core Values and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied.


Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly
  • Stock housekeeping carts with supplies and amenities needed throughout the shift
  • Clean rooms according to Suburban Inns and Hilton standards
    • Scrub floor, shower, bathtub, sink, and toilet in bathroom
    • Remove all used guest amenities, linens, and garbage
    • Restock amenities (i.e. coffee, soap, shampoo, etc.)
    • Make beds while checking for damaged or stained linen at the same time
    • Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)
    • Vacuum entire bedroom and hallway outside the door to the room
    • Complete extra tasks assigned(hallways, storage, extra items)
  • Call the kitchen to pick up any room service trays, set the trays in the hallway
  • Return roll-aways and cribs with fresh linen to the appropriate storage rooms
  • Transport all dirty laundry to the laundry rooms
  • Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
  • Inspect for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
  • Report any special room issues (i.e. damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper
  • Report all missing or broken, and lost and found items to the Executive or Assistant Executive Housekeeper
  • Communicate to Executive or Assistant Executive Housekeeper when rooms are cleaned
  • Ensure that all standards set by Suburban Inns and Marriott are being followed at all times
  • Assist in keeping all storage rooms organized
  • Maintain a positive attitude throughout the shift, and keep Team Member morale high
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information.  May require record keeping.  May have need for good communication skills

Formal Education and Job-Related Experience: None

License, Registration, and/or Certification Required: None


Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file