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Housekeeper - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns’ Core Values and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied.

 

Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly
  • Stock housekeeping carts with supplies and amenities needed throughout the shift
  • Clean rooms according to Suburban Inns and Hilton standards
    • Scrub floor, shower, bathtub, sink, and toilet in bathroom
    • Remove all used guest amenities, linens, and garbage
    • Restock amenities (i.e. coffee, soap, shampoo, etc.)
    • Make beds while checking for damaged or stained linen at the same time
    • Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)
    • Vacuum entire bedroom and hallway outside the door to the room
    • Complete extra tasks assigned(hallways, storage, extra items)
  • Call the kitchen to pick up any room service trays, set the trays in the hallway
  • Return roll-aways and cribs with fresh linen to the appropriate storage rooms
  • Transport all dirty laundry to the laundry rooms
  • Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
  • Inspect for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
  • Report any special room issues (i.e. damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper
  • Report all missing or broken, and lost and found items to the Executive or Assistant Executive Housekeeper
  • Communicate to Executive or Assistant Executive Housekeeper when rooms are cleaned
  • Ensure that all standards set by Suburban Inns and Marriott are being followed at all times
  • Assist in keeping all storage rooms organized
  • Maintain a positive attitude throughout the shift, and keep Team Member morale high
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

 

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information.  May require record keeping.  May have need for good communication skills

Formal Education and Job-Related Experience: None

License, Registration, and/or Certification Required: None

 

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