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Expeditor - Big E's Sports Grill Grand Rapids East Beltline

Position Summary

  • Responsible for preparing food items required for all dining room, bar, catering, and take-out orders, while following local health department standards and Suburban Inns’ Core Values, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner.
  • Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Expedite all required items according to standardized recipes
  • Set up service units with needed items
  • Serve items in accordance with established portions and presentation standards
  • Notify the Kitchen Manager or Manager on Duty of expected shortages
  • Ensure that assigned work areas and equipment are clean and sanitary
  • Assist in maintaining security and safety in the kitchen
  • Set up, maintain, and break down Expo station
  • Requisition items needed to produce menu items
  • Adhere to local health and safety regulations
  • Maintain any logs required by the health department
  • Effectively Communicate with FOH and BOH employees.
  • Cover, date, and neatly store all leftover products that are reusable
  • Maintain the highest sanitary standards
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Position Requirements

  • Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require some typing and record keeping. Strong verbal communication and organizational required.
  • Formal Education and Job-Related Experience: High School Diploma or Equivalent. Minimum 1-year full-service restaurant experience.
  • License, Registration, and/or Certification Required: ServSafe Certification preferred

External and Internal Personal Contact

  • Communications:
    • Daily - Verbal, Written
    • Weekly - Participation in meetings
  • Teamwork and Collaboration:
    • This job is part of a formal work team within the department
    • Working Conditions and Physical Effort
  • Stress Load: Regular exposure to stresses
  • Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
  • Manual Skills: Most portions (80 – 90%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity (i.e. assembling orders, garnishing dishes, carrying trays, some knife work)
  • Physical Effort: Significant portions (more than 60%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
  • Physical Environment: Significant portions (more than 60%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
  • Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs
  • Occupational Risks: Significant portions (more than 60%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
  • Ergonomics Risks: Significant portions (more than 60%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
  • Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns
  • Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property

Uniform and Appearance Guidelines

  • Uniform: Uniform shirt and name tag provided. Suburban Inns approved blue jeans and black, close-toed, non-slip shoes are the responsibility of the Team Member.
  • Appearance: Non-dangling, visible earrings are allowed in the ears only, or must be covered throughout the course of the shift. Hair must be of a natural color, and kept well-groomed. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position’s supervisor.
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