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Sales Manager- Holiday Inn of Midland

Employment with Suburban Inns is more than just a job…..

Benefits Include:

  • Earned Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Paid FMLA for those who qualify
  • Paid holidays
  • Hotel discounts
  • Flexible hours (dependent on position)
  • Employee incentive programs

Compensation (based on experience):

Minimum: 

Maximum:

Position Summary:

Responsible for performing sales, soliciting, negotiating and booking new/repeat business by networking, prospecting, and outside sales calls. Responsible for assisting guests with planning special catered functions that exceed their needs. The Sales Manager must be knowledgeable of industry trends, procedures and practices, while following Suburban Inns and franchise standards and expectations.

Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Implement aggressive, on-going sales campaigns to alert potential guests of the hotel and sales capabilities
  • Continually explore and contact potential new sales sources according to Suburban Inns standards
  • Perform sales calls; Schedule calls/visits to assess on-going needs of prospective clients
  • Promote, advertise, and market the property (rooms/event space)
  • Develop group business (sports, wedding, corporate)
  • Build awareness in community by being involved in outside groups, civic boards, and community service
  • organizations
  • Keep abreast of current events in the area (i.e. news outlets, google alerts, indeed) for prospective business
  • Respond to leads sent via Meeting Broker and local CVBs
  • Attend IHG training classes when needed as related to sales
  • Follow up on goals and action plans weekly to ensure hotels are building loyalty and increasing market share
  • Maintain current and accurate files for all sales
  • Compile and manage various sales and other reports detailing the operation of the department
  • Help guests plan special events including menus, entertainment, theme, decorations, and other aspects
  • Provide tours and offer suggestions in effort to sell the hotel/catering facilities for the occasion being planned
  • Work with the Chef to determine selling prices, menus, and other details for catered events
  • Create client banquet contracts, accept/process deposits, develop function BEO’s to include updates and changes as required by clients and arrange prompt payment for all events
  • Inspect finished arrangements; may be present to oversee the actual greeting and serving of guests
  • Follow up with banquet client after each function to ensure expectations have been met and prospect future business
  • Handle all guest complaints according to Suburban Inns standards
  • Attend manager meetings to review policies and procedures, upcoming events, and continually develop sales strategies
  • Implement and monitor budget for the sales department, taking corrective action as necessary to help assure that financial goals are met
  • Implement and monitor the annual sales (marketing) plan
  • Exhibit regular and recurrent attendance records
  • Rotate Manager on Duty shifts over the weekends for the hotel
  • Other duties as requested by management

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, record keeping, or word processing.  Good communication skills

Formal Education and Job-Related Experience:  This position requires a minimum formal education of a high school degree or equivalent related experience. Minimum of two years job-related experience

License, Registration, and/or Certification Required:  Clean, valid driver’s license, reliable transportation to be used on sales calls.  ServSafe Certification, TIPS Certification

External and Internal Personal Contact:

Communications:         Daily- Verbal &Written     Weekly- Participation in meetings

Teamwork and Collaboration:   This job is part of a formal work team within the department 

Working Conditions and Physical Effort:

Stress Load:  Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills:  Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs. Average of 50 hours per week.

Occupational Risks:  Some portions (less than 10%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks:  Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel:  Position does require travel to other Suburban Inns properties or client locations, sometimes overnight.

Uniform and Appearance Guidelines:            

Uniform:  Professional attire 

Appearance:  Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift.  Hair must be of a natural color, and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor

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