2nd Shift Custodian - Embassy Suites Grand Rapids Downtown

Grand Rapids, MI
Full Time
Embassy Suites Grand Rapids Downtown
Student (High School)

Embassy Suites is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

*Shift: Second (2pm-10pm)

* Wage: Starts at $14/hr, based on experience

Benefits Include:

  • Hotel and restaurant discounts 
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules (dependent on position)
  • Holiday Pay
  • 8 hours of paid volunteer time per year (must be accredited)
  • Advancement opportunities
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:

Responsible for janitorial-type duties of the property, security, and shuttle driving, while following Suburban Inns’ Core Values and Suburban Inns/IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them   feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Perform janitorial type cleaning of the interior public areas, including but not limited to bathrooms, sweeping, dusting, mopping, windows, etc.
  • Assist the front desk with delivery of Rapid Checkout Folders and delivery of amenities, roll-aways, cribs, etc. to guests as requested
  • Assist with maintenance issues
  • Assist with property light building maintenance (light bulbs, toilets, key readers)
  • Oversee the building security, locking and unlocking the building, and patrolling of the parking lot
  • Transport guests in company van in a safe and professional manner
  • Vehicle maintenance including cleaning and filling gas tank
  • Perform cleaning and upkeep of exterior areas and grounds, including but not limited to trash in parking lot, curb cleaning, and basic landscaping
  • Perform property walk-arounds as needed throughout the shift and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems that need to be corrected the appropriate department or General Manager
  • Respond to any security issues or concerns brought forth by guests, as you are able
  • Multi-task as necessary. Must be able to jump from one project to the next (prioritize) without neglecting to follow through on the original task
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills

Formal Education and Job-Related ExperienceNone

License, Registration, and/or Certification Required:  None

External and Internal Personal Contact:

Communications:   Daily-Verbal & Written / Weekly-Participation in meetings

Teamwork and Collaboration:  This job is part of a formal work team within the department. 

 Working Conditions and Physical Effort:

Stress Load:  Regular exposure to stresses

Workload Fluctuation:  The workload required to perform this job requires ability to adapt to change

Manual Skills:  Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment:  Some portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs

Occupational Risks:  Some portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks:  Some portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel:  Position does not require travel to other Suburban Inns properties or client locations.  Work is completed on the property

Uniform and Appearance Guidelines:

Uniform:  Uniform and name tag provided.  Close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance:  All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests.  Hair must be of a natural color and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor   

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