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Security Officer - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for ensuring the safety and security of team members, guests, and guest property according to Suburban Inns’ Core Values and Suburban Inns/Embassy Suites standards, and going above and beyond to ensure that guests are 100% satisfied.


Essential Functions

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Be alert for fire hazards and unsafe work practices and unsafe conditions.
  • Ensure compliance with hotel and security SOP
  • Be able to act according to all emergency procedures
  • Ensure that all safety and security supplies are well maintained.
  • Maintain good public relations with guests
  • Conduct regular patrol of the property to ensure all areas are safe and secure.
  • Display the essential hospitality attitude/professionalism when dealing with internal and external guests; communicate verbally and nonverbally with them in a pleasant and professional manner.
  • Be alert for any unusual occurrences and take appropriate action
  • Ensures all areas of the hotel are secure when not in use.
  • Monitors life safety systems including layout of entire building, alarm pull stations, location of fire extinguishers and sprinklers
  • Ensures security camera system is fully operational and functional
  • Assist in the training of team members on emergency and security procedures
  • Assist all associates with questions, problems which might occur.
  • Enforces a quiet environment for sleeping guests.
  • Be familiar with the hotel’s amenities and their hours of operation
  • Fill out guest and team member incident reports as necessary
  • Handle sensitive incidents with discretion
  • Coordinate with government and law enforcement agencies as necessary
  • Assist in maintaining the cleanliness of all parking and lobby areas
  • Ensure guests and employees receive proper security escorts, as required
  • Assist other departments as needed
  • Ensure QA compliance with Hilton/Embassy Suites standards
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge:        Requires ability to interpret / extract information and / or perform arithmetic functions.  Requires typing, record keeping, and/or word processing.  Good communication skills

Formal Education and Job-Related Experience:  High school diploma or equivalent related experience preferred. Security related experience preferred.

License, Registration, and/or Certification Required:  Strong interpersonal and communications skills.  Valid driver’s license. TIPS, CPR certifications (may be completed upon hire)


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