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Housekeeper - Holiday Inn Express of Holland - First Shift

Position Summary    

Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns’ Core Values and IHG standards (Standards are available online at IHGmerlin.com ), as well as going above and beyond to ensure that guests are 100% satisfied.

Benefits Include:

  • Insurance for full time Team Members
  • Vacation for full time Team Members
  • Paid holidays
  • Hotel discounts
  • Flexible hours (dependent on position)
  • Employee incentive programs

Shift:

  • FIRST SHIFT 
  • This position requires working some weekends

Essential Functions    

Report to work in uniform presented professionally, neat, and clean

Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued

Anticipate and meet the needs and expectations of our guests, then go one step further

Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly

Stock housekeeping carts with supplies and amenities needed throughout the shift

Clean rooms according to Suburban Inns and IHG standards

Scrub floor, shower, bathtub, sink, and toilet in bathroom

Remove all used guest amenities, linens, and garbage

Restock amenities (i.e. coffee, soap, shampoo, etc.)

Make beds while checking for damaged or stained linen at the same time

Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)

Vacuum entire bedroom and hallway outside the door to the room

Complete extra tasks assigned(deep cleaning, hallways, storage, extra items)

Return any breakfast bar trays to the kitchen

Return roll-aways and cribs with fresh linen to the appropriate storage rooms

Bring all dirty laundry to the laundry room

Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate

Inspect rooms for safety  and report any maintenance issues to the Executive or Assistant Executive Housekeeper

Report any special room issues (i.e. damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper

Report all missing or broken items and lost and found items to the Executive or Assistant Executive Housekeeper

Communicate to the Executive or Assistant Executive Housekeeper when rooms are cleaned

Ensure that all standards set by Suburban Inns and IHG are being followed at all times

Assist in keeping all storage rooms organized

Maintain a positive attitude throughout the shift, and keep Team Member morale high

Exhibit regular and recurrent attendance records

Other duties as requested by management

Position Requirements

Minimum Knowledge: Requires ability to interpret / extract information.  May require record keeping.  May have need for good communication skills

Formal Education and Job-Related Experience    

License, Registration, and/or Certification Required

External and Internal Personal Contact

Communications:    Daily- Verbal & Written

                             Monthly- Participation in meetings
        
Teamwork and Collaboration: This job is part of a formal work team within the department  


Working Conditions and Physical Effort

Stress Load: Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills: Some portions (10- 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule: Work regularly requires or varies between day, evening, holiday, or weekend assignments.  Schedule varies according to business demands and needs

Occupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks: Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel: Position does not require travel to other Suburban Inns properties or client locations.  Work is completed on the property

Uniform and Appearance Guidelines
Uniform: Uniform and name tag provided.  Close-toed shoes are the responsibility of the Team Member.
Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests.  Hair must be of a natural color, and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor

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