Maintenance Technician - Holiday Inn Express

Holland, MI
Full Time
Holiday Inn Express Holland
Entry Level

The Holiday Inn Express is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

Maintenance Technician:

First or Second Shift - Some weekends required

Starting Wage $15 per hour - based on experience

Benefits Include:

  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules (dependent on position)
  • Holiday Pay
  • 8 hours of paid volunteer time per year (must be accredited)
  • Advancement opportunities
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:

Responsible for maintaining property grounds, public areas, and the hotel guest rooms.  May be responsible for training junior maintenance workers on more complicated tasks, while following Suburban Inns’ Core Values and IHG standards (Standards are available online at ), as well as going above and beyond to ensure that guests are 100% satisfied.  

Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Perform property walk-arounds as needed throughout the shift, and address all issues encountered.  All trash, used towels, etc. must be picked up.  Keep eyes open for any and all safety and security issues.  Report any problems that need to be corrected to the appropriate department or General Manager
  • Establish a list of parts suppliers and order items needed for maintenance, completion of work orders, and general department supplies while staying within company budget, and preventing unnecessary downtime of equipment or loss of revenue.  Seek approval from the General Manager on any big ticket items needed
  • Keep a record of all maintenance issues, with up to date documentation on what has to be done, as well as what has been done to correct the issues
  • Oversee daily water checks on swimming pool/spa and filtering system for positive health protection
  • Control the security of the property by maintaining master keys, and making sure all equipment is functioning properly (i.e. security cameras, door locks, etc.)
  • Coordinate facility repairs between all staff members (front desk, laundry, kitchen, etc.), as well as ensuring guest requests and comfort are first priority
  • Maintain copies of items that need to be on file at all times, such as county and state mandated pool and spa records, boiler records and certificates, elevator certificates, etc.
  • Assist in checking fire protection systems for proper operation and training personnel in their use
  • Perform painting/touch up painting
  • Patch and/or repair damaged drywall
  • Complete minor electrical replacement and repair, some wiring may be involved
  • Replace and repair plumbing
  • Assist with lawn mowing, snow removal, grounds cleanliness, etc.
  • Fix/troubleshoot kitchen equipment, laundry equipment, boiler, and HVAC system according to experience
  • Respond to guest complaints or issues in a timely manner, and according to Suburban Inns’ and IHG standards
  • Complete all tasks written up on daily maintenance slips
  • Assist with the property’s on-going preventative maintenance/Holikare program
  • Multi-task as necessary.  Must be able to jump from one project to the next (prioritize) without neglecting to follow through on the original task
  • Maintain open lines of communication between all departments within the hotel
  • Drive company vehicles and/or operate heavy machinery such as lawn care and snow removal equipment
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret / extract information and / or perform building repair/upkeep functions.  May require typing, record keeping, or word processing.  Good communication skills

Formal Education and Job-Related Experience: One year or job related experience required

License, Registration, and/or Certification Required: Hazcom Training, Lock-Out/Tag-Out (may be completed upon hire), excellent driving record required

External and Internal Personal Contact:

Communications           Daily- Verbal & Written

                                     Weekly- Participation in meetings
Teamwork and Collaboration: This job is part of a formal work team within the department  

Working Conditions and Physical Effort:

Stress Load: Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs

Occupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks: Significant portions (more than  50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel: Position may occasionally require travel to other Suburban Inns properties and vendor locations

Uniform and Appearance Guidelines:
Uniform: Uniform and name tag provided.  Close-toed shoes are the responsibility of the Team Member.
Appearance: Visible earrings are allowed in the ears only or must be covered throughout the course of the shift.  Hair must be of a natural color and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor.


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