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Server - Big E's Sports Grill Grand Rapids Downtown

Position Summary:

Responsible for providing food and beverage service to all guests, while following local health department standards, Suburban Inns, and Big E’s standards, and Suburban Inns’ Core Values, as well as going above and beyond to ensure that guests are 100% satisfied.

 

Essential Functions

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Attend Embassy Suites Make a Difference culture onboarding and follow Hilton standards
  • Check section assignment
  • Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
  • Polish and roll silverware
  • Execute in-room dining delivery as requested
  • Obtain orders from guests ensuring accuracy while following Big E’s steps of service
  • Ensure all guests requesting alcohol have proper ID and are over 21 years of age
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons according to TIPS training
  • Verify accuracy of the bill and present to the guest
  • Handle all cash and credit card charges according to standard operating procedures
  • Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
  • Complete assigned shift duties
  • Pre-bus tables
  • Run food and help others when able
  • Complete closing shift work
  • Set up and break down patio daily in season
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

 

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions. Good communication skills

Formal Education and Job-Related Experience:  None

License, Registration, and/or Certification Required: TIPS or ServSafe Alcohol Certification (may be completed upon hire)

 

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