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2nd Shift Public Areas Attendant - Embassy Suites Grand Rapids Downtown

Position Summary:

Responsible for the cleanliness and appearance of all public areas of the hotel while following Suburban Inns’ Core Values and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied. 


Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Communicate regularly with the Supervisors to ensure they know of any linen shortages or laundry backups
  • Take on the janitorial type cleaning and restocking of the public areas, including but not limited to
  • bathrooms, sweeping, dusting, mopping, and windows
  • Assist the front desk with delivery of amenities, roll-aways, cribs, etc. to guests as requested
  • Assist with light maintenance for guests, as well as in public areas
  • Oversee the building security, locking and unlocking the building, and patrolling of the parking lot
  • Assist Housekeeping department in various areas as needed
  • Report any maintenance issues to Supervisor
  • Report all lost and found items to Supervisor
  • Ensure that all standards set by Suburban Inns and Hilton are being followed at all times
  • Maintain a positive attitude throughout the shift, and keep Team Member morale high
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills

Formal Education and Job-Related Experience:  None

License, Registration, and/or Certification Required:  None


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