Operations Specialist - Hilton Garden Inn, GR

​

The Hilton Garden Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!
 

Facilities Technician:

•  FULL TIME 
• Varied shifts
• Starting wage: $20/ hour based on experience

As an Operations Specialist you would be responsible for assisting with all aspects of the property, including working in all departments within the hotel based on department needs, as well as exceeding guest expectations, while following government, Suburban Inns, and brand standards. 

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules 
• Holiday Pay
• 8 hours of paid volunteer time per year 
• Advancement and professional growth opportunities
• Monetary recognition program 
• Monetary referral program 
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

• Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Maintain unity between all departments of the property, while keeping an open line of communication between each of them as well as other properties
• Act as the properties Brand Champion and promote the hotel brand’s reward program in it’s entirety
• Report any personnel or performance concerns to management
• Assist with all responsibilities of the Front Desk Department, as described in the Guest Service Representative job description
• Review guest surveys weekly and ensure all issues are addressed
• Assist with receiving and resolving complaints from guests, vendors, corporate accounts, and Team Members, while following the service philosophy of Suburban Inns
• Assist the Housekeeping Department responsibilities, as described in the Housekeeper, Public Area Attendant, and Laundry Attendant job descriptions, as requested
• Assist the Maintenance Department responsibilities, as described in the Facility Technician job description, as requested
• Assist the F&B Department, as described in the F&B job descriptions, as requested
• Assist with ensuring that all legal requirements are consistently adhered to, including wage and hour and federal, state and/or local laws pertaining to alcoholic beverages
• Ensure all standards set by the local health department, Suburban Inns, and the Brand are being followed at all times
• Monitor safety conditions and Team Member conformance with safety procedures; update emergency plans and procedures and assure that effective training and preventative measures for these programs is conducted in all departments
• Perform property walk-arounds each day as needed, and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate Department Manager and Assistant General Manager
• Attend management and staff meetings
• Rotate Manager on Duty shifts over the weekends and holidays for the hotel
• Follow all Suburban Inns processes
• Exhibit regular and recurrent attendance records

• Undertake special projects requested by Management

Position Requirements:
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions.  Requires typing, record keeping, and/or word processing.  Good communication skills
Formal Education and Job-Related Experience: This position requires two years of hotel or other highly relevant hospitality experience, as well as previous supervisory experience.
License, Registration, and/or Certification Required   Strong interpersonal and communications skills.  Excellent driving record, valid driver’s license.
Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments.  Schedule varies according to business demands and needs.
Safety:   Responsible for adhering to all safety policies and procedures of Suburban Inns.
Uniform and Appearance Guidelines:
Uniform:  Professional attire according to Suburban Inns guidelines

Appearance:  Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor.


We are a dynamic organization in a rapidly changing industry.  Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs.  More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.