Bistro Attendant - Courtyard by Marriott

Holland, MI
Part Time
Courtyard Holland
Entry Level

The Courtyard is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

Bistro Attendant:

Looking for team members to work part-time 1st and 2nd shift 

Starting wage is $13/hour based on experience

Benefits Include:

  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules (dependent on position)
  • Holiday Pay
  • 8 hours of paid volunteer time per year (must be accredited)
  • Advancement opportunities
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:

Our Bistro Team members are responsible for a wide variety of food and beverage functions, from serving coffee and other beverages (including alcohol), to preparing ingredients for cooking, including portioning, chopping, and storing food. This position processes all orders and collects payment from guests. This position also includes bussing, cleaning, resetting tables, delivering food to guest and dishwashing. Provides excellent guest service, according to Suburban Inns core values and Marriott standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Inspect section prior to lunch/dinner rush (wipe tables, clean windowsills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
  • Roll Silverware
  • Take room service orders and deliver them to guests
  • Obtain orders from guests ensuring accuracy
  • Ensure all guests have proper ID, are over 21 years of age, and that drinks are not served to intoxicated patrons
  • Verify accuracy of the bill, and present to the guest
  • Handle all cash and credit card charges as prescribed by standard operating procedures
  • Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
  • Complete assigned shift duties
  • Pre-bus tables/ Dishwashing
  • Run food and help others when able
  • Complete closing shift work/ Opening shift work
  • Exhibit regular and recurrent attendance records
  • Make and serve coffee to Starbucks Standards
  • Bartend when necessary
  • Prepare all required items according to make sheets/recipes
  • Set up service units with needed items
  • Service items in accordance with established portions and presentation standards
  • Notify the Bistro Supervisor of expected shortages
  • Ensure that assigned work areas and equipment are clean and sanitary
  • Assist the Bistro Supervisor in maintaining security and safety in the kitchen
  • Set up, maintain, and break down bistro
  • Requisition items needed to produce menu items
  • Adhere to local health and safety regulations
  • Maintain any logs required by the health department
  • Cover, date, and neatly store all leftover products that are reusable
  • Maintain the highest sanitary standards
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Position Requirements:

  • Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
  • License, Training, and/or Certification Required: TIPS and Servesafe Certification (may be completed upon hire)

External and Internal Personal Contact:

  • Communications:
    • Daily- Verbal & Written
    • Weekly- Participation in meetings
  • Teamwork and Collaboration: This job is part of a formal work team within the department 

Working Conditions and Physical Effort:

Stress Load:  Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills:  Some portions (10 – 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs

Occupational Risks:  Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks:  Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel:  Position does not require travel to other Suburban Inns properties or client locations.  Work is completed on the property

Uniform and Appearance Guidelines:  

Uniform: Shirt and name tag provided. Suburban Inns approved black slacks or Dockers (no yoga-style) and black, close-toed, non-slip shoes are the responsibility of the Team Member. 

Appearance:  All facial piercings must be approved by management. Hair must be of a natural color and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor

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