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Housekeeping Rooms Inspector - Hilton Garden Inn Grand Rapids East

Join the Suburban Inns family today!

Benefits Include:

  • Insurance for full time Team Members
  • Vacation for full time Team Members
  • Paid holidays
  • Hotel discounts
  • Flexible hours (dependent on position)
  • Employee incentive programs


Position Summary:

Responsible for assisting the Executive Housekeeper and Assistant Executive Housekeeper with the overall operations of the housekeeping and laundry departments according to Suburban Inns’ Core Values and Hilton Standards, as well as going above and beyond to ensure that guests are 100% satisfied.


Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Assist with interviews and training of Housekeepers and Laundry Team Members as requested by the Executive and Assistant Executive Housekeeper
  • Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns and Hilton Garden Inn. Discipline Team Members as needed
  • Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly
  • Clean rooms as needed according to Suburban Inns and Hilton standards
  • Assist with laundry and the cleaning of public areas
  • Inspect all due out rooms to ensure the cleanliness exceeds standards:
    • When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed
    • Inspect for safety issues and report any maintenance issues to the maintenance department
    • Report any special room issues (i.e. damage, smoke, pets, etc.) to the Guest Service Manager, AGM, or GM for charges to be applied
  • Assist in checking ALL vacant and inspected rooms every day, looking for any issues that need to be addressed
  • Strip dirty linens off beds in order to assist Team Members
  • Shuttle clean and/or dirty linens between laundry room and housekeepers
  • Put away deliveries as soon as they arrive in order to ensure all storage rooms are fully stocked
  • Make certain storage rooms are organized, and notify the Executive Housekeeper if anything needs to be ordered
  • Maintain a positive attitude throughout the shift, and keep Team Member morale high
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management


Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills

Formal Education and Job-Related Experience:  This position requires a minimum of six months job-related experience


External and Internal Personal Contact:

Communications:  Daily- Verbal &Written

Teamwork and Collaboration:  This job is part of a formal work team within the department 


Working Conditions and Physical Effort:

Stress Load:  Regular exposure to stresses


Workload Fluctuation: The workload required to perform this job requires ability to adapt to change


Manual Skills:  Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations


Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs

Occupational Risks:  Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks:  Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel:  Position does require some travel to other Suburban Inns properties and/or client and vendor locations  


Uniform and Appearance Guidelines:     

Uniform:  Uniform and name tag provided. Close-toed shoes are the responsibility of the Team Member. 

Appearance:  Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift.  Hair must be of a natural color, and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The General Manager has the authority to veto any decision made by the position’s supervisor

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