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Laundry Attendant- Hilton Garden Inn Grand Rapids

Position Summary:

Responsible for the cleaning of all linen, terry, and any other product needing to be laundered, while following Suburban Inns’ Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure they know of any linen shortages or laundry backups
  • Wash all laundry according to manufacture instructions, watching for stains, damage, and wear.  If items are found with these issues, separate them from the rest and take care of accordingly
  • Dry and fold all laundry
  • Store clean linens in the appropriate areas of the laundry room and storage rooms
  • Ensure that enough linen is available to start the next day’s housekeeping shift
  • Keep the laundry room and storage rooms stocked with all necessary supplies
  • Regularly wipe down machines, dust, mop, clean lint traps, clean filters, and sinks
  • Report any maintenance issues to the Executive or Assistant Executive Housekeeper
  • Report all lost and found items to the Executive or Assistant Executive Housekeeper
  • Ensure that all standards set by Suburban Inns and Hilton are being followed at all times
  • Assist in keeping all storage rooms organized
  • Deliver items to guest rooms as requested by the front desk
  • Maintain a positive attitude throughout the shift, and keep Team Member morale high
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills

Formal Education and Job-Related Experience:

License, Registration, and/or Certification Required:

External and Internal Personal Contact:

Communications:               Daily-Verbal & Written

                                             Weekly-Participation in meeting

Teamwork and Collaboration:  This job is part of a formal work team within the department.

Working Conditions and Physical Effort:

Stress Load:  Regular exposure to stresses

Workload Fluctuation:  The workload required to perform this job requires ability to adapt to change

Manual Skills:  Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment:  Some portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs

Occupational Risks:  Some portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks:  Some portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel:  Position does not require travel to other Suburban Inns properties or client locations.  Work is completed on the property

Uniform and Appearance Guidelines:

Uniform:  Uniform and name tag provided.  Close-toed shoes are the responsibility of the Team Member.

Appearance:  Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift.  Hair must be of a natural color, and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor.

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