Suburban Inns

Sharkee's Supervisor - Hampton Inn Holland

Hampton Inn Holland - Holland, MI - Full Time

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The Hampton Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

Sharkee's Supervisor

  •  FULL TIME 
  • Varied shifts

The Sharkee’s Supervisor is responsible for the overall operation of all Sharkee’s efforts within the Hampton Inn, while following local health department and Suburban Inns/Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Benefits Include:

  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules 
  • Holiday Pay
  • 8 hours of paid volunteer time per year 
  • Advancement and professional growth opportunities
  • Monetary recognition program 
  • Monetary referral program 
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Schedule Front of House (FOH) and Back of House (BOH) personnel according to labor guidelines established by the General Manager
  • Cover, date, and neatly store all leftover products that are reusable
  • Maintain a presence on the floor, interacting with guests, touching tables, ensuring guest satisfaction
  • Schedule personnel based upon anticipated guest counts and client needs. Ensure proper staffing for maximum productivity and high standards of quality while understanding that staff levels may need to be cut after peak hours
  • Hold Team Members accountable to the standards of employment and job performance set by the Core Values of Suburban Inns, and Sharkee’s Bar & Grill and Hilton brand standards. Discipline Team Members as needed, according to Suburban Inns’ policies
  • Interview, hire, train, supervise, coach, evaluate, and maintain service levels of all Sharkee’s staff according to Suburban Inns guidelines
  • Maintain training records for all Team Members
  • Responsible for sanitation and safety standards, adhering to local health and safety regulations. Assure the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures. Check the maintenance of all equipment in the dining room and kitchen and report deficiencies and maintenance concerns
  • Establish and maintain regular cleaning and maintenance schedules, including deep cleaning
  • Assist in service of guests in the restaurant. Expedite food orders and/or assist with cooking on the line during peak service hours.
  • Inspect shift ending clean up on a daily basis
  • Implement safety procedures according to OSHA and Suburban Inns standards
  • Count bar drawers and keno to ensure accuracy
  • Create and maintain make sheets for kitchen in accordance with Suburban Inns standards
  • Coordinate buffet presentations and any other Sharkee’s events
  • Manage monthly inventories, pricing, cost controls, requisitioning, and issuing for food production while following budgetary guidelines
  • Maintain menu item information and pricing in point of sale system
  • Promote and manage Scorecard program with Team Members and guests
  • Monitor timekeeping system to ensure compliance with posted schedules, making any corrections needed, entering tips, and approving all hours
  • Maintain the security of kitchen and its equipment and establish controls to minimize food and supply waste and theft
  • Attend staff meetings as needed
  • Prep food and stock areas for the next day according to hotel occupancies
  • Put away deliveries as soon as they arrive using the first in, first out method. Verify that every item on the invoice is accounted for and stored properly with label and date
  • Maintain basic knowledge of P&Ls
  • Rotate MOD shifts
  • Follow all Suburban Inns Processes
  • Other duties as requested by management

Position Requirements:

  • Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills 
  • Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school degree or equivalent related experience. Two years of experience in front of the house and back of the house food and beverage operations. 
  • License, Training, and/or Certification Required: ServSafe or Certified Food Manager from the Ottawa County Health Department, and TIPs training is required (may be completed upon hire) 
  • Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. schedule varies according to business demands and needs 
  • Required Travel: Position may require travel to other Suburban Inns properties or client locations. Work is primarily completed on the property 

Uniform and Appearance Guidelines:
Uniform:  Professional attire according to Suburban Inns guidelines

Appearance:  Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor.


We are a dynamic organization in a rapidly changing industry.  Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs.  More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.

                         

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