Suburban Inns

Guest Service Representative- Holiday Inn of Midland

Holiday Inn of Midland - Midland, MI - Part Time to Full Time

Employment with Suburban Inns is more than just a job…..

Benefits Include:

  • Earned Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Paid FMLA for those who qualify
  • Paid holidays
  • Hotel discounts
  • Flexible hours (dependent on position)
  • Employee incentive programs

Compensation (based on experience):

Minimum: $9.00/hour

Maximum: $11.00/hour

Position Summary    

Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns Core Values and IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions    

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Emulate the Suburban Inns’ sales sheets and use suggestive selling with each reservation inquiry
  • Maximize rate and occupancy, and recognize when to walk away from a reservation
  • Collect leads and prospect new business, communicate the information with the Sales Department
  • Gather the appropriate data from each guest, from address information to credit cards and signatures
  • Clearly state all necessary policies and hotel information to each guest
  • Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
  • Record any special needs or requests and unique occurrences throughout the shift in the daily logbook   Communicate any unordinary occurrences to the next shift.  Communication is instrumental in smooth operations
  • Maintain a neat and clean workspace at the front desk and adjacent areas
  • Perform property walk-arounds as needed throughout the shift, and address all issues encountered.  All trash, used towels, room service trays, etc. must be picked up.  Keep eyes open for any and all safety and security issues.  Report any problems to the appropriate department and General Manager
  • Complete any required emergency training needed according to IHG standards, with documentation of training being completed.  Stay knowledgeable of all emergency procedures and aware of how to handle each situation
  • Complete any required IHG training for front desk procedures and Priority Club.  100% responsible for ensuring Priority Club standards are exceeded each shift
  • Responsible for the settlement and reconciling of guest accounts and paperwork
  • Balance cash drawer and make appropriate cash drops
  • Provide excellent guest service:
    •     Supply information to guests regarding hotel policies, services, and amenities  
    •     Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment
    • Handle all guest concerns and be able to problem solve in a tactful, professional manner
  • Maintain open lines of communication between all departments within the hotel
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

        
Position Requirements

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  Typing, record keeping, and word processing skills.  Good communication skills.

Formal Education and Job-Related Experience:  This position requires a minimum formal education of a high school diploma.

License, Registration, and/or Certification Required:
    
External and Internal Personal Contact:

Communications:

  • Daily - Verbal & Written
  • Weekly - Participation in meetings        

Teamwork and Collaboration:  This job is part of a formal work team within the department.

    
Working Conditions and Physical Effort

Stress Load:  Regular exposure to stresses.

Workload Fluctuation:  The workload required to perform this job requires ability to adapt to change.

Manual Skills:  Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day.

Physical Environment:  Some portions (10- 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable.

Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs.

Occupational Risks:  Some portions (10- 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials.

Ergonomics Risks:  Some portions (10 – 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures.

Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns.

Required Travel:  Position does not require travel to other Suburban Inns properties or client locations.  Work is completed on the property.

Uniform and Appearance Guidelines
Uniform:  Uniform shirt and name tag provided.  Suburban Inns approved black slacks and close-toed shoes are the responsibility of the Team Member.
Appearance:  Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift.  Hair must be of a natural color, and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor.
    

Apply: Guest Service Representative- Holiday Inn of Midland
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume

Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
What shift(s) are you willing and available to work?*
Specify any days or times you are not available to work:*
What is your pay expectation?*
When are you available to start?*
Do you prefer full or part time status?*
Have you ever been employed by Suburban Inns?
If you answered yes to the previous question, what were the dates of employment, in what department and position did you work, and what was your reason for leaving?
Are you legally eligible for employment in the United States?*
If employed, can you submit verification of your legal right to remain and work in the United States?*
What prompted your application?
Do you have a reliable form of transportation to get to and from work?*
Were you referred by a current Team Member of Suburban Inns?
If you answered yes to the previous question, who was the Team Member?
If applying for a position that requires driving duties, do you have a valid driver's license? (not all positions require possession of a driver's license)
Please list your employment history in the following format:

Employer Name
Position Held
Dates of Employment
Reason for Leaving*
Please list any education information you would like to share in the following format:

Name of Institution
Years Completed
Diploma/Degree
Do you have any skills, certifications, licenses, etc. that would enhance your employment?
Have you ever been convicted of a felony?*
Have you ever been convicted or pled guilty or nolo contendere to a crime?*
If you answered yes to either of the two preceding questions, explain by giving the date, nature of the offense, and circumstances. Conviction of a crime or a guilty plea will not necessarily disqualify an application from employment.
Are you 18 years of age or older?*
Are you able to perform the essential functions of the job for which you applied?*
I understand that I may be required to submit to a physical examination, which may include a drug test, prior to beginning employment and that I must satisfactorily pass such an examination to obtain employment.*
I have read and fully understand the questions on this application for employment. I have completely, truthfully, and accurately answered each and every question to the best of my knowledge. I understand that all the inquiries on this application are subject to verification and authorize any schools that I have attended, licensing and certification boards and current and previous employers to release any requested information to Suburban Inns. I also specifically waive written notice from any and all former employers regarding their disclosure to Suburban Inns of any prior disciplinary action and waive any claim against Suburban Inns and current or former employers arising from such investigation or disclosure. I understand that any misrepresentation of the information I have supplied or failed to supply in the Application or during interview(s), including any false or misleading information, can result in a rejection of this application or, if I have been hired, an immediate dismissal at the sole discretion of Suburban Inns. I understand that providing information not specifically asked for in this application will disqualify my application from being considered for employment.*
I understand and agree that in the absence of an express written contract or agreement to the contrary, signed by an authorized official of Suburban Inns and by me or my authorized representative, any employment I accept shall be for an indefinite term and may be terminated at any time with or without cause either by me or at the will and sole discretion of Suburban Inns regardless of any contrary provisions in any other forms, manuals, handbooks, or other documents. Similarly, such employment shall be at the wages, benefits, hours, and conditions as Suburban Inns may determine and change from time to time, and I agree to abide by any rules, regulations, policies and procedures that may be established from time to time. I understand that no one, other than an authorized official of Suburban Inns has any authority to enter into an agreement with me contrary to the provisions of this paragraph and that any such agreement must be in writing and signed by such authorized official or it shall not be effective.*
I have read, understand, and agree to the above stated terms and conditions governing my application and, if hired, my employment.*