Suburban Inns

Event Sales Manager

Holiday Inn of Midland - Midland, MI - Full Time

Holiday Inn Midland is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

* Looking for a FULL-TIME team member

* Wage:  Flexible based on experience

Benefits Include:

  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules (dependent on position)
  • Holiday Pay
  • 8 hours of paid volunteer time per year (must be accredited)
  • Advancement opportunities
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Position Summary:
Responsible for performing Event Sales by soliciting, negotiating and booking new/repeat business by networking, prospecting, and outside sales calls. Responsible for assisting guests with planning special catered functions that exceed their needs. The Event Sales Manager must be knowledgeable of industry trends, procedures and practices, while following Suburban Inns and franchise standards and expectations.

Essential Functions:
• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Implement aggressive, on-going sales campaigns to alert potential guests of the hotel and sales capabilities
• Continually explore and contact potential new sales sources according to Suburban Inns standards
• Perform sales calls; Schedule calls/visits to assess on-going needs of prospective clients
• Promote, advertise, and market the property (rooms/event space)
• Develop group business (SMERF - Social, Military, Entertainment, Religious, Fraternal)
• Build awareness in community by being involved in outside groups, civic boards, and community service organizations
• Attend area wedding shows
• Keep abreast of current events in the area (i.e. news outlets, google alerts, indeed) for prospective business
• Respond to all leads, while preparing and presenting bids to potential clients
• Attend Hilton training classes when needed as related to sales
• Follow up on goals and action plans weekly to ensure hotels are building loyalty and increasing market share
• Maintain current and accurate files for all sales
• Compile and manage various sales and other reports detailing the operation of the department
• Help guests plan special events including menus, entertainment, theme, decorations, and other aspects
• Provide tours and offer suggestions in effort to sell the hotel/catering facilities for the occasion being planned
• Work with the banquet cooks to determine selling prices, menus, and other details for catered events
• Create and manage client banquet contracts, accept/process deposits, develop function BEO’s to include updates and changes as required by clients and arrange prompt payment for all events
• Work with Banquet Manager on appropriate staffing needs based on the BEO and client needs
• Inspect finished arrangements; may be present to oversee the actual greeting and serving of guests
• Follow up with banquet client after each function to ensure expectations have been met and prospect future business
• Handle all guest complaints according to Suburban Inns standards
• Attend manager meetings to review policies and procedures, upcoming events, and continually develop sales strategies
• Implement and monitor budget for the sales department, taking corrective action as necessary to help assure that financial goals are met
• Implement and monitor the annual sales (marketing) plan
• Follow all Suburban Inns processes
• Rotate Manager on Duty shifts over the weekends for the hotel
• Other duties as requested by management

Position Requirements:
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, record keeping, or word processing. Have great communication skills.

Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school degree or equivalent related experience. A minimum of 6 months doing outside sales, and 1 year of hotel job-related experience; hotel sales experience preferred.

License, Registration, and/or Certification Required: Clean, valid driver’s license, reliable transportation to be used on sales calls

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs.

Required Travel: Position does require travel to other Suburban Inns properties, off-site meetings or client locations, sometimes overnight.

Uniform and Appearance Guidelines:
Uniform: Professional attire according to Suburban Inns guidelines

Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work
uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor.

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
 
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