Suburban Inns

Assistant General Manager - Big E's Sports Grill Midland

Big E's Sports Grill Midland - Midland, MI - Full Time

Join the Suburban Inns Family Today!

Benefits Include:

Earned Time Off for ALL Team Members 
Insurance (health, vision, dental, life) for full time Team Members 
Paid FMLA for those who qualify 
Paid holidays 
Hotel discounts 
Flexible hours (dependent on position) 
Employee incentive programs 
401k

 

Position Summary:

Responsible for management of the dining room service in a manner most pleasing to guests.  Assure a high standard of appearance, hospitality, and service in personnel and cleanliness of dining room.  Supervise, train, and coach supervisors and dining room staff; manage within budgetary restraints; develop/implement programs to increase revenues (repeat business and higher check averages), while following Suburban Inns’ Core Values, Suburban Inns/Big E’s standards, and local health department standards.

 

Essential Functions:

  • Report to work in professional attire, presented neat and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Responsible for all restaurant operations in the absence of the General Manager
  • Carefully supervise Shift Supervisors to help assure proper service
  • Train, supervise, coach, and evaluate Shift Supervisors and dining room staff
  • Evaluate dining room staff
  • Assure the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures.  Check the maintenance of all equipment in the dining room and report deficiencies and maintenance concerns
  • Make suggestions about improvements in dining room service procedures and layout
  • Produce daily/meal period revenue analyses and other reports from the point of sale system
  • Responsible for all functions of the bar, including: purchasing, inventory, inventory cost control, working with all related bar vendors, and training of all bar staff
  • Maintain an inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper holders, and linen, and ensure they are properly stored and accounted for
  • Maintain the dining room reservation system
  • Maintain a suggestive selling program to increase dining room business
  • Maintain and supervise the revenue control system
  • Monitor dining room labor and supply budget, make adjustments as necessary to achieve financial goals
  • Assist in service of guests in restaurant
  • Assure that the dining room areas are secure at the end of the business day
  • Attend scheduled staff meetings
  • Execute ScoreCard marketing plan
  • Uphold non-negotiable standards
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

 

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, record keeping, or word processing.  Good communication skills

Formal Education and Job-Related Experience: High school degree or equivalent related experience required. One year job related experience

License, Registration, and/or Certification Required: 

 

External and Internal Personal Contact:

Communications:         Daily- Verbal &Written

                                     Weekly-Participation in meetings

Teamwork and Collaboration: This job is part of a formal work team within the department  

 

Working Conditions and Physical Effort:

Stress Load:  Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills:  Some portions (10 – 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs

Occupational Risks:  Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks:  Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel:  Position may require travel to other Suburban Inns properties, client locations, or other locations.

 

Uniform and Appearance Guidelines:

Uniform:  Professional attire according to Suburban Inns guidelines

Appearance:  All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests.  Hair must be of a natural color, and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Big E’s Operations has the authority to veto any decision made by the position’s supervisor

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