View Our Website View All Jobs

Server - Hilton Garden Inn Grille

Join the Suburban Inns family today!

 

Benefits Include:

Earned Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Paid FMLA for those who qualify
Paid holidays
Hotel discounts
Flexible hours (dependent on position)
Employee incentive programs
401k

 

Position Summary: 

Greet all guests and guide them to their seat.  Responsible for providing food and beverage service to all guests, while following local health department standards, Hilton World Wide standards, Suburban Inns’ core values, as well as going above and beyond to ensure guest satisfaction.

 

Essential Functions:

  • Report to work in uniform presented professionally, neat and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Check section assignment if multiple servers are scheduled
  • Inspect sections prior to breakfast/dinner service (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
  • Roll breakfast/dinner tableware
  • Deliver room service orders to guests upon request, and on occasion, assist bartender with taking room service orders as needed
  • Obtain orders from guests ensuring accuracy
  • Ensure all guests have proper ID who are over 21 years of age and order alcoholic beverages, and that drinks are not served to intoxicated patrons
  • Verify accuracy of the bill, and present to the guest
  • Handle all cash and credit card charges as prescribed by standard operating procedures
  • Advise supervisor of any complaints as soon as possible, but also follow the One More Step guideline by taking charge of the issue and offering solutions
  • Complete assigned shift duties and side work
  • Clean and clear tables as needed
  • Run food and help others when able
  • Complete closing shift work
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

 

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.

Good communication skills

Formal Education and Job-Related Experience:  TIPS Certification preferred

 

External and Internal Personal Contact:

Communications:  Daily- Verbal &Written

                              Weekly- Participation in meetings

Teamwork and Collaboration: This job is part of a formal work team within the department

 

Working Conditions and Physical Effort:

Stress Load:  Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills:  Some portions (10 – 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs

Occupational Risks:  Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks:  Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel:  Position does not require travel to other Suburban Inns properties or client locations.  Work is completed on the property

 

Uniform and Appearance Guidelines:

Uniform and Appearance Guidelines:   Uniform shirt and name tag provided.  Suburban Inns approved black slacks or Dockers (no yoga-style) and black, close-toed, non-slip shoes are the responsibility of the Team Member.  

Appearance: Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift. Hair must be of a natural color, and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor

 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150