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Maintenance

Position Summary:

Responsible for maintaining property grounds, public areas, and the hotel guest rooms.  May be responsible for training junior maintenance workers on more complicated tasks, while following Suburban Inns’ Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied. 

 

Essential Functions

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Perform property walk-arounds as needed throughout the shift, and address all issues encountered.  All trash, used towels, etc. must be picked up.  Keep eyes open for any and all safety and security issues.  Report any problems that need to be corrected to the appropriate department or General Manager
  • Perform painting/touch up painting
  • Patch and/or repair damaged drywall
  • Complete minor electrical replacement and repair, some wiring may be involved
  • Perform light vehicle maintenance, cleaning, filling gas, and keeping in a clean condition
  • Cleaning and repair of HVAC units
  • Replace and repair plumbing
  • Monitor and adjust pool/spa chemical levels and temperatures
  • Clean and maintain pool/spa
  • Assist with lawn mowing, snow removal, grounds cleanliness
  • Fix/troubleshoot kitchen equipment, laundry equipment, boiler, and HVAC system according to experience
  • Respond to guest complaints or issues in a timely manner
  • Complete all tasks written up on daily maintenance slips
  • Assist with the property (hotel and restaurant) on-going preventative maintenance
  • Multi-task as necessary.  Must be able to jump from one project to the next (prioritize) without neglecting to follow through on the original task
  • Assist in checking fire protection systems for proper operation and training personnel in their use
  • Maintain open lines of communication between all departments within the hotel
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

 

Position Requirements:

Minimum Knowledge

Requires ability to interpret / extract information and / or perform building repair/upkeep functions.  May require typing, record keeping, or word processing.  Good communication skills

 

External and Internal Personal Contact:

Communications:        

Daily- Verbal &Written

Weekly- Participation in meetings

 

Teamwork and Collaboration:  

This job is part of a formal work team within the department 

 

Working Conditions and Physical Effort:

Stress Load:  Regular exposure to stresses

 

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

 

Manual Skills:  Some portions (10 – 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

 

Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

 

Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable

 

Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, or weekend assignments.  Schedule varies according to business demands and needs

 

Occupational Risks:  Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

 

Ergonomics Risks:  Significant portions (10 - 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

 

Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns

 

Required Travel:  Position does not require travel to other Suburban Inns properties or client locations.  Work is completed on the property

 

Uniform and Appearance Guidelines:

Uniform:  Uniform and name tag provided.  Close-toed shoes are the responsibility of the Team Member.

 

Appearance:  Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift.  Hair must be of a natural color, and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor

 

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