Assistant Restaurant Manager- Big E's Sports Grill, East Beltline GR
Grand Rapids, MI
Full Time
Big E's Sports Grill EBL
Mid Level
Position Summary:
Responsible for assisting with the overall management of the restaurant, including both Front of House and Back of House, in a manner most pleasing to guests, while following Suburban Inns’ Core Values, Suburban Inns/Big E’s standards, and local health department standards.
Essential Functions:
- Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued. Anticipate and meet the needs and expectations of our guests, then go one step further
- Responsible for all restaurant operations in the absence of the General Manager
- Carefully supervise Front of House (FOH) and Kitchen Managers to assure proper service
- Interview, hire, train, supervise, coach, evaluate, and maintain service levels of FOH and Kitchen Managers according to Suburban Inns guidelines
- Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns. Discipline Team Members as needed, according to Suburban Inns’ policies
- Ensure the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures. Check the maintenance of all equipment in the dining room and report deficiencies and maintenance concerns
- Responsible for all functions of the bar, including: purchasing, inventory, inventory cost control, working with all related bar vendors, and training of all bar staff
- Maintain an inventory of all restaurant items and products and ensure they are properly stored and accounted for
- Monitor dining room labor and supply budget, make adjustments as necessary to achieve financial goals
- Maintain a presence on the floor to help drive staff engagement and create the ultimate guest experience
- Conduct table touches to 100% of tables serviced
- Assist in service of guests as needed
- Generate, carry-out, and follow-through on all service recovery efforts
- Ensure that the dining room areas are secure at the end of the business day
- Follow Suburban Inns processes
- Exhibit regular and recurrent attendance records
- Other duties as requested by management
Position Requirements:
- Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills
- Formal Education and Job-Related Experience: High school degree or equivalent related experience required. One-year job-related experience
- License, Registration, and/or Certification Required: ServSafe Food and Allergen Certification, CPR, and TIPS Certification (May be completed upon hire)
- Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
- Required Travel: Position may require travel to other Suburban Inns properties, client locations, or other locations.
- Uniform: Professional attire according to Suburban Inns guidelines. Shoes need to be closed-toed and non-slip.
- Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President Operations has the authority to veto any decision made by the position’s supervisor
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